Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How do I get my account number
Is there an email address for ee?
Just joined EE for broadband and landline.Unable to get Safe Search ro work. Keeps saying try again.Any advice please.?Many thanks
Just wondering if these discs are compatible with it as I have 2.
Hi having issues wth my broadband in the RG5 area and cannot get a service check as that's playing up too. Thanks for any input?
Anyone else unable to get the service status to load? I’ve tried the text service and that has come back with an issue in the area, however, when I try the link to show the service status for the area, it doesn’t load. Doesn’t work on the app either....
return my old one so I assume I was supposed to be sent a new one, I recently switched from BT to EE
Our broadband has been down since last night. It says connected and the light is green but there’s no internet connection what so ever. We’ve tried everything: resetting the router 3 times, turning it on and off three times and power cycling the mode...
Hi,I am a EE broadband user. I understand that this means my IP changes ( or is dynamic in other words) every so often, as opposed to static.My question is, how often does the IP change? Every day? Week? Month? Many thanks.
I’m a BT customer that had to switch to EE and my bill has increased by £3 a month despite been told it would stay the same, and now I’ve been advised it’s going up £3 again in March! I only moved across in January and now paying £6 a month more, whe...
