Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44127 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85386 Views
  • 11 replies
  • 12 Helpful

Resolved! Return of Router/hub

I moved from EE on 18 March and received a message that I "may" be sent bag to return my EE router/hub. So far no bag has arrived, and the Community Link to EE Returns does not work. The chat line doesn't seem to be working, and I'm not inclined to s...

izziememe by Contributor
  • 3972 Views
  • 4 replies
  • 2 Helpful

BT transfer - options

Hi,Currently a fairly content BT Fibre 2 customer (FTTC) - I'm happy apart from the price, now we're out of contract.I've been discussing a renewal with BT and they seem to be forcing people onto EE, by making the BT packages a higher price.I was quo...

Broadband

Hi, my hub has been flashing purple since yesterday. I have tried different leads and reset it however it still flashes purple. What can be the cause?

Jenny148 by Visitor
  • 296 Views
  • 2 replies
  • 0 Helpful

Broken promises

Has anyone else had as many broken promises.  Since being transferred by BT to EE in January on a promise of "better broadband speeds at a lower cost and with better service" I have had nothing other than broken promises.  At the beginning I was put ...

Virgin Media to EE/BT Landline

Hi all,I switched from Virgin Media to EE landline and broadband in December but since then i can no longer receive incoming calls - states on a mobile that number is invalid. Called BT/EE several times. New phone purchased, 2 x engineers out and an ...

Mazza21 by Explorer
  • 568 Views
  • 4 replies
  • 0 Helpful

App maintenance!!

Hopefully they’ll fix the hub Wi-Fi maintenance while they’re in there … seems a common issue when the app tries to update the smart hub.. honestly get it right please!!!

KNM18 by Visitor
  • 256 Views
  • 0 replies
  • 0 Helpful