Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
New just moved home and haven’t got broadband yet, I was sent the smart hybrid connect but the line at the bottom aren’t going white or centre purple, just flashing green and lines aqua? Any suggestions? Thanks
Upgraded to a new broadband speed this morning. Does anyone know how long it takes to become active.
My Smart Hub Pro Hub Manager is showing a wireless device with an IP address of 0.0.0.0, lease expired and a Mac address which I can't knowingly tie to any device on my network. Router restart doesn't get rid of it.Any thoughts? Apologies if this is ...
I had EE broadband installed just under a fortnight ago and since then have had no landline phone nor wifi calling nor the EE TV package working. I have been told there is a fault on the line and also that the line is not faulty. I have been told t...
Do EE automatically send a bag to return old equipment as I can’t see anywhere to apply for one
7th Feb 2025 I phoned EE to order EE Broadband, EE TV Big Sport (with Apple 4K box and Mini Box) and to move from Sky Broadband.10th Feb phoned again as I received no order confirmation. I was told that the order was stuck and they would resolve it11...
I wonder if anyone has found a way to get reasonable levels of service from EE.i recently switched from BT tonEE, paying extra for their new router and extenders. The broadband went down a weeks ago and I cannot get it fixed.when I call I get told i...
Currently on full fibre to the home 700 full fibre gigabit with a smart hub 6 and 2 extenders.Contacted the support line as I was only getting 50 mbs upstairs and enquired about the wifi7 I keep seeing being advertised.I was told it wouldn't help muc...
I have been a BT customer for over 20 years. My contract had finished and I was persuaded to migrate to EE. I wasn't sent details of the agreement or how to logon. Took 2 calls lasting 30 minutes to sort, but then I couldn't access my bill, subscrip...
Hi. I swapped from BT to EE for braodband and landline last week, this was motivated entirely by the ability to turn my children's wifi on and off. I also have two ee mobile contracts for myself and one daughter.The smart hub came, (New black hub wi...
