I had several issues because I transferred my family’s 4 mobiles to EE at same time as broadband, so I had several questions that I hoped would be answered in the app, if I could link the broadband and phones to app.
so I phoned helpline with 4 questions I wanted answered, but firstly needed to port mobile numbers to EE because I was told that if BT disconnected me before my number port was requested then I might lose the numbers. So faced with 2 options, mobile OR broadband I firstly took mobile, then when I answered next question, porting, I got recorded message saying to text Port to 150 and then call was cut. Only answering one question.
then I did the port number text and got a text telling me not to use the pac code again otherwise I may delay the number porting, but I have 4 mobile (family sims) and same pac for all 4, so did this mean I should only use it once per Mobile or using it once would transfer all mobiles, I didn’t want to delay the porting, but didn’t want to risk 3 of us losing our existing number.
I tried to phone again but was in queue for too long and had to drop.
I could not find any text or email options to contact support and as I work full time, I do not have a lot of time free to wait in a queue.
I also realised that because I didn’t have the email sent to me with the account number on it, that I was missing several communications, so I was probably missing a lot of important information that must have gone to junk folder, and my junk gets permanently deleted after 24 hrs, so if I managed to get through I wanted to ask for info to be resent.
I also had ordered hybrid broadband and haven’t received a hub for that, and the broadband that should reach all parts of home but have not received additional disks. So wanted to ask about that.
but each time I phoned I’d have to drop before I reached front of queue then at 9 pm I got message to say lines closed.
i am overwhelmed with all the issues that I need to try to remember to ask when I eventually get through to the helpline and getting this right is so important , I would really prefer there was email or text support giving me the opportunity to write all the questions down rather than the stress and pressure of trying to remember and validate the answers on a call, when I assume I will get passed from department to department or told to phone back and select option 1.
sorry for the long message, but I have adhd and trying to deal with this causes me a lot of anxiety.
I am about to try the Helpdesk again
please tell me if there is a text or email alternative to avoid me the pain?
jo
