Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So I had my Openreach ONT replaced for a 2.5gb version Wednesday last week. Minus a blip Wednesday afternoon the speed tests had been 1.6gbps upwards until Saturday night. since then I've dropped to 160mbps to 230mbps from the network to the Superhub...
Yesterday I was called a customer's premisis, as they could not connect a new device to their newly installed smart hub. When I arrived they said that none of their devices could not find the SSID listed on the card at the back of the router. They sa...
Read more Hello All. I've been with EE many many years now but it seems my home hub is struggling to connect.So I rang the help line from a phone number on the website but the person on the other end so it shows there is only a BT line and home bro...
Hello there I have just had an SH31B hub installed and am looking for an extender upstairs. I have read posts saying that I need an SW30A extender but cannot see where I can buy one. Does EE sell them? EE also recommended a TP Link extender but I am...
Hi I to moved from Bt to EE what BIG MISTAKE that was adviced to move to full fibre EE so move broadband,tv,landline and mobile that was in January 2024 still trying to sort mobile out but now cancelled the TV and landline they just did not work on...
Where can I find the actual end date of my EE broadband contract? And if the contract will be end of 8 May 2024 and I want to leave EE. Anything I need to do?
Hi allJust transferred to EE from Vodafone; Smart Hub SH31B all working but as ever does not cover everywhere in my old house. So I want to switch back to my Draytek Vigor / Linksys Velop mesh.EE are telling me the BB username is bthomehub@btbroadban...
I have an issue with EE been trying to sort it out for over a month now and nobody seems able to fix my problem . I can not receive or make calls from home landline phone or get the package I paid for ( sky sports ) I have tried to call EE and they ...
Only part of my order has been delivered
EE ceased my line in my garden office on 15th July for no reason - I didn't request - can't get any sense from them what are my rights - they want me to take another contract out with them for 24mths when this one was in mid contract - never missed a...
