Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45878 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89314 Views
  • 11 replies
  • 12 Helpful

Resolved! Broadband

Hi, for some reason last night our internet stopped working, every time the broadband is trying to connect to the modem (flashing green) it turns off for a second along with the LAN green light then starts the process again, both have been put on a r...

Third party router problem

Having wrestles with the EE provided router for months I’ve decided to connect a third party router. I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-...

JRS15 by Investigator
  • 2026 Views
  • 26 replies
  • 11 Helpful

Unable to get Smarthub working

I have a new hub with a smarthub as backup.  Everything has been sync'd.  If I check the EE coverage checker, it says 4G has great coverage but the hub only shows 2 bars.If I disconnect the broadband, on the old BT system, the smarthub took over and ...

cupcup by Investigator
  • 506 Views
  • 2 replies
  • 1 Helpful

Resolved! New Customer

I’ve recently joined BT/EE for tv and broadband. I was told by the representative that all charges will be paid by BT/EE when I transfer from Sky. However, theSky  tv contract is different from the broadband and I’m locked into the tv deal until Octo...

Albong by Visitor
  • 950 Views
  • 4 replies
  • 0 Helpful

Why do I have to reset my hub to get my landline working

Every few days, my landline stops working.  This manifests itself in several waysNo dial toneI can receive calls but when I speak the caller can't hear meI can ring out but the caller can't hear meBroadband is working fine.  To fix it, I have to rese...

cupcup by Investigator
  • 3324 Views
  • 19 replies
  • 0 Helpful