31-03-2025 01:51 PM
Hey - some support in this would be great. Tried connecting my ring doorbell to my smart hub pro and it won't, it shows both the EE and Compatible wifi in the options for connection but doesn't connect following putting password in.
I have gone out today and bought a Blink device to see if that works and frustratingly no different. Tried reboots, every settings change under the sun and no joy.
Anything obvious I'm missing?
31-03-2025 01:54 PM
@Hollaaaa Have you tired disabling 5Ghz on the router ?
31-03-2025 01:56 PM
I have mate, for both different devices and still no joy.
31-03-2025 02:05 PM
@Hollaaaa there has been new firmware rolled out which includes a compatible setting for items that can't connect. Have you tried that?
31-03-2025 03:00 PM
The firmware type r2.72.1-R-1273065-PROD-1 is my firmware. Is there a more up to date version? And if so how do i go about upgrading?
31-03-2025 03:07 PM
@Hollaaaa the firmware is sent to your router automatically as and when an update is available, nothing you can do to control when.
Do you have Guest or Compatible mode available in your WiFi settings?