EE Smart Hub Showing Blue - No Wifi or Internet Connection

[nat98x]

Hi! So tonight the internet has randomly stopped working, reset multiple times, openreach reset too - smart hub turns on, flashes green and then shows the solid blue light, however no internet connection is available - Tried having an ethernet connection but that is to no avail either. PC clocks that it cannot obtain the internet's I.P address. Followed the reset guides on 'Help' too and well, absolutely nothing. Incredibly frustrating due to the internet being needed so that I can work from home which typically runs into the night. I've checked the hub settings for it to show 0 data being transferred meaning there's no internet coming in or out. And to top it off, I've tried resetting up the hub via the EE app, all in which goes well up until it asks to connect to the internet, which isn't possible as it does not appear in neither my phone's nor other's phones in the house, even after restarting them too.

Please help 😞

[nat98x]

Hi! So tonight the internet has randomly stopped working, reset multiple times, openreach reset too - smart hub turns on, flashes green and then shows the solid blue light, however no internet connection is available - Tried having an ethernet connection but that is to no avail either. PC clocks that it cannot obtain the internet's I.P address. Followed the reset guides on 'Help' too and well, absolutely nothing. Incredibly frustrating due to the internet being needed so that I can work from home which typically runs into the night. I've checked the hub settings for it to show 0 data being transferred meaning there's no internet coming in or out. And to top it off, I've tried resetting up the hub via the EE app, all in which goes well up until it asks to connect to the internet, which isn't possible as it does not appear in neither my phone's nor other's phones in the house, even after restarting them too.

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[stephenbardner]

Hi, 

I have this exact same issue and it’s not been working the last week now. Have tried everything just like you mentioned but to no avail. Did you find out what the issue was in the end? 
I’ve only had this EE box now for about 2 weeks so I’m not sure why it’s randomly stopped working after a week and absolutely nothing can be done to fix it 😞

[Mustrum]

@stephenbardner   have you followed any of the steps in the Help pages?

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[bobpullen]

@stephenbardner - so, just to confirm...

• The LED on your hub is solid blue/aqua?
• You cannot get Internet access on any Wi-Fi device connected to the hub?
• You cannot connect a device to the hub using an Ethernet cable either?
• You have tried switching the hub off/back on?
• You have tried factory resetting the hub by inserting something into the reset pinhole at the rear until the status LED flashes green?