Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43911 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84820 Views
  • 11 replies
  • 12 Helpful

Resolved! Where's my TV box pro?

Hi AllI'm in the waiting period between ordering and installation of EE TV and broadbandThe equipment's arrived but I've just noticed that there are 3 x TV Box Mini in the delivery when there should be 2 x TV Box Mini and 1 x Tv Box ProCan any EE pee...

Resolved! Connect device via ethernet to smart WiFi plus

Hi all, does anyone know if you can connect a device via an ethernet cable to the smart WiFi plus booster? I have a smart heating system that only supports a wired connection and ideally needs to away from the router to cover the house. Currently it ...

Jslister by Investigator
  • 3146 Views
  • 4 replies
  • 2 Helpful

Broadband equipment tracking

Upgraded broadband is being installed next Monday (11th March) I received a text message today saying the equipment is on it's way along with a link and a reference number . When I click the link it takes me to the EE tracking page but it says I have...

Rubbish service

BT AND EE WHAT A JOKE A COMMUNICATION COMPANY IT CANT COMUNICATE WITH EACH OTHER .CHARGING ME 63.00 a month for copper broadband hand home fone which I can’t use because the service is ridiculous 1-2 speed coming into the house made two appointments ...

Modem fault, speed reduced over night

I have a modem that overnight went from running great to unusable speed, around 0.5mbs.I have tried new cables, factory reset other than that, it could be a fault with the modem OR because EE are now part of Plus net which is the reason i left plus n...

Moved from BT to EE on renew contract.

HiMoved to the new ee system from Bt when I rang about my renewal (Broadband and house phone) on Tuesday morning and even taken Up there sim only contract. I am sign into the ee app no problem but I can not see any information regarding my broadband ...

Resolved! Broadband speed increase in April?

Hi, this might be the wrong thread. I only asking to confirm something for me.I am on Full Fiber 900mps broadband on an EE contract in North London. This is going through an Openreach ONT and an EE SH31B router.  The question is will my internet spee...

Nickybutch by Established Contributor
  • 527 Views
  • 3 replies
  • 1 Helpful