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Broadband bill

Amileiriley
Investigator
Investigator

‎20-04-2025 01:44 PM

Can someone please explain to me why my broadband bill has gone upto nearly £40 . There is only me in the house and I don't use a lot . I think this is ridiculous.

Sorry, and thankyou.

0 Helpful
8 REPLIES 8
RasaUs
Investigator
Investigator

‎20-04-2025 02:05 PM

My bill has gone up to nearly £40 from £35. I live alone, and I would like to know why.

Thank you for explaining or for some advice 

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to RasaUs

‎20-04-2025 02:46 PM - last edited on ‎20-04-2025 03:15 PM by

@Amileiriley , @RasaUs , have you had a look at the breakdown of your bill? It should show you why, also take a look here, as it is the annual price increase:

https://ee.co.uk/help/billing-payments/guide-to-bill/about-annual-prices-changes?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
XRaySpeX
EE Community Star
EE Community Star
In response to RasaUs

‎20-04-2025 03:34 PM

@Amileiriley , @RasaUs : £3 pm is the contractual annual price increase that takes place from 31st March each year & if you have EE TV that's another £2 pm, making £5 pm in total.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
RasaUs
Investigator
Investigator
In response to XRaySpeX

‎21-04-2025 02:36 PM

Hello,
Thank you for your reply, but I don't have any EE TV. 🤔
Kind regards
Rasa
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to RasaUs

‎21-04-2025 02:50 PM

@RasaUs Is it covered by My bill has gone up to nearly £40 from £35 from you posting.!?

0 Helpful
RasaUs
Investigator
Investigator
In response to XRaySpeX

‎21-04-2025 08:03 PM

Do you know an email address I can contact to resolve this issue? Thank you so much

0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor
In response to RasaUs

‎21-04-2025 08:08 PM

@RasaUs There is NO email communication with EE CS and yourself, have linked the complaint form you will see in the contact us, fill form and go from there.

Contact Us | Help & Support | EE

 

RasaUs
Investigator
Investigator
In response to JimM11

‎21-04-2025 08:14 PM

Thank you for the advice. 

0 Helpful