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Broadband test speed not working

Lifein4k
Visitor

‎11-04-2025 03:05 AM

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some advice on fixing these annoyances.

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎11-04-2025 04:08 AM

Welcome to EE's Home Broadband Forum.

Try instead the TBB speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
JimM11
Brilliant Contributor
Brilliant Contributor

‎11-04-2025 08:45 AM

@Lifein4k Most all app error's are not fixable by you, the app has a tendency to be updated in a 2 week cycle, and both the ones you mention in particular have been broken for some period off time, patience will be what you need, and just check app to see if/when both start to work again.