Broadband test speed not working

[Lifein4k]

Hi I switched to full fibre from virgin media on Tuesday the 8/4/2025  when I try to test my router’s speed via the EE speed test on the app it always fails saying the fault is on there side.The safe search is also not working.Can anyone give me some advice on fixing these annoyances.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Try instead the TBB speedtest, preferably wired using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

[JimM11]

@Lifein4k Most all app error's are not fixable by you, the app has a tendency to be updated in a 2 week cycle, and both the ones you mention in particular have been broken for some period off time, patience will be what you need, and just check app to see if/when both start to work again.

[Pageaj]

Just to let you know, I moved from Sky just after and am getting the safe issues, both speed test and safe search don’t work.

How have you got on solving the issue?

[JimM11]

@Pageaj As above until the App software developers get round to it then you will just have to wait.

[Pageaj]

I know there various speed tests but what other way can I control safe search? Any ideas would be appreciated?

[Ali_A]

Hi at @Pageaj 

Have you had a look at How to keep your family safe online with BT Parental Controls page ?

Ali

[Pageaj]

Thanks for the reply. Yeah I found these recently.

I’ve got the EE Smart Hub Pro so a lot of translation about controls is needed and some doesn’t seem to apply.

Everything I’ve found the applies just ends up saying ‘it’s in the EE app’. Unfortunately, that’s what’s not working. 

[Ali_A]

Thanks for clarifying @Pageaj 

In this instance I'd recommend contacting Customer Service team who can have a look at why your app is not functioning as it should be. 

Ali