Pay per call charge

[tcoleman123]

Good morning,

I was swapped over to EE broadband from BT after renewing my contract with BT. 

When I was talking on the phone with the person who sorted out my upgrade/changeover I remember telling them I had no home phone so needed nothing relating to calls etc. 

She assured me that as I had switched to fibre it was an Internet only contract and no phone charges would be present. She also mentioned she had made a note on the account to say that.

My first bill came through last month and seemed fine but my current bill has a £3 charge for a pay per call charge?

Obviously £3 a month isn't a lot but considering I have no home phone and make no calls, what is the best way to go about removing this?

Thank you in advance!

[XRaySpeX]

Call CS & tell them to remove it & backdate a refund for you. You agreed when you took it out to have BB only & no Home Phone.

[Confused-01]

I also had this on my bill but cant find out what it is for.

[Katie_B]

Hi @Confused-01. 

Thanks for coming here. 

Have you called any premium rate numbers such as 084 or 087?

Katie

[Confused-01]

No don't really make calls as no companies now have people on customer
service its all online

[Katie_B]

Thanks for confirming @Confused-01. 

I'd recommend giving us a call so we can look into this for you. 

Katie

[Chris_B]

That’s not going to work that great for a network provider who sell phones and call packages  so you can can you guess……..   make phones calls with. 

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