Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43923 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84852 Views
  • 11 replies
  • 12 Helpful

Ee broadband slower and wifi controls dont work

Any1 eles swapped from bt to ee and found although promised faster speeds ect ect its actually a lot slower?    Also wifi blackspots in the house although I didn't with bt.      And the the wifi controll app doesn't work after a number of phone calls...

EE offer

This was outside Leamington Spa store BT and EE only offer Broadband Packages up to 70mps in my area I can’t get full fibre 

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JonnyIT21 by Investigator
  • 341 Views
  • 3 replies
  • 0 Helpful

Cancellation of Broadband Contract

Just joined EE/BT with fast fibre.  Assured that my landline number would be retained. It was not!  A neighbour had a similar problem  and has been waiting 4 weeks for rectification. After phoning 150 on the day of installation I was eventually  told...

corntaff by Investigator
  • 1086 Views
  • 4 replies
  • 3 Helpful

Internet not working

Hi. I have used EE broadband for two weeks. There was no problem until last night. The device keeps flashing orange. What should I do?

Wanchart by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful

Replacement Router for Smart Hub Plus on 1.6G Service

Hi, Would be interested in your recommendations for a replacement router for my Smart Hub Plus. Just been moved over to the new top 1.6G full fat fibre service, engineer came out and upgraded ONT. Speedtests to PC showing speeds maxing at 1 gig. I ha...

iceman10 by Investigator
  • 1822 Views
  • 7 replies
  • 1 Helpful

EE/trackorder link not working

Hi all, I have recently purchased broadband with EE. I was approached by reps at my door ( i don't mind changing broadband provider anyway, as moving house, and my current one doesn't have lines in). I was told because it's a new build and no set mov...

Wrong Billing date

Hi everyone,My broadband was installed on the 8th of March and my account was thrown into overdraft overnight this morning. I was told i would be billed after a month on installation,can anybody help me why my bank account was thrown into overdraft?

Akinty by Visitor
  • 257 Views
  • 2 replies
  • 2 Helpful

Broadband

Hello, when I joined EE from plusnet I was told that if you come over to us we will pay any fine that you have to pay plusnet. Plusnet took the money but have not heard anything about getting it paid into my account from e.e.