Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45883 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89324 Views
  • 11 replies
  • 12 Helpful

estimated next bill completely wrong

I moved from BT in April and signed up for package of internet and landline. My contract says my bill each month will be £64.99. I have just paid this month and it is correct but the estimate for July is £194. This is freaking me out.Where has this a...

MC210 by Investigator
  • 1991 Views
  • 18 replies
  • 3 Helpful

What on earth is going on here?

I’m with EE for broadband and noticed this morning that my router light was flashing. No internet. Checked all  connections, turned router off, waited, turned it back on. Still no internet. Had a text from my neighbour to ask if I my internet connect...

cahowes by Visitor
  • 552 Views
  • 1 replies
  • 0 Helpful

EE and BT

I moved from o2 to EE some time ago with my joint mobile contract. On a further visit to the local store i was told they could provide me with my broadband and tv cheaper than Sky so I switched. I am now paying £93 per month for 2 mobile accounts, my...

kmearing by Investigator
  • 657 Views
  • 6 replies
  • 0 Helpful

Missing antennae

Just installed our new kit for EE broadbandThe Hybrid hub that we received did not have the two antennae and was also missing the power adaptorWho do I contact about this?Thank you

randelld by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

Connection issues

Im having the same problem, ive spoken to ee and have been told the new ee smart hub isnt so smart ,as they are having trouble with them, ive had my full fibre fitted 3 weeks and still havent had it connect a full day without issues , im now on my 3 ...

Smig60 by Investigator
  • 567 Views
  • 7 replies
  • 0 Helpful

Wi-Fi printer

I have just switched broadband from BT to EE, smart hub plus installed no problems., working fine. Cannot get Canon TS3550 WI-FI printer to work no being recognised on my IPAD.

Jersey3 by Investigator
  • 861 Views
  • 6 replies
  • 1 Helpful

My internet won’t work

Some reason my internet has been funny and won’t work on Disney Netflix ect even the firestick only working on my phone ? Anyone got any ideas ? 

Chloe432 by Visitor
  • 373 Views
  • 1 replies
  • 1 Helpful

Internet booster

Bought  this internet booster as no signal in my kitchen and although get full bars on my phone won’t connect to internet. Any advice please

Jonjim by Explorer
  • 466 Views
  • 2 replies
  • 0 Helpful