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EE Router on blink for nearly week

Marion77
Visitor

‎30-04-2025 11:29 AM

Openreach were working on green cabinets & telegrapgh pile over the road from my house - since then my router has been flashing orange & nothing Ive tried has sorted it out. I dont have a landline but was told by EE to keep it all plugged in as it was when I had landline. Having spent most of Saturday on phone to EE, who set up an appt for AM today 30th April, I am still waiting for an Openreach engineer. Anyone had similar probs with Openreach? if you have how were matters resolved? Apologies for long txt but am really fed up paying for service thats no good!!

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎30-04-2025 11:58 AM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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manatarms84
Skilled Contributor
Skilled Contributor

‎01-05-2025 06:18 AM

I hope Openreach sorted this, things are normally fixed on the day of the appointment. If not follow up with EE and see what next steps are.

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