Why is my broadband not showing up on the website when I login.

samski · ‎26-09-2024

I have been paying for broadband for several moths from you, but I am not living in the property yet, I wanted to use your EE Wifi service, but for some reason my broadband package has not moved over from BT to your website, yet I'm paying you.

XRaySpeX · ‎26-09-2024

Have you linked your BB to your EE a/c?

In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

samski · ‎28-04-2025

There was issues moving my account over from BT, and they cancelled it for me to setup when I moved into my new council flat, this has been delayed since I am in hospital for a while so I don't currently have a EE broadband, and I don't seem to be paying for it either (something I didn't realise would happen). If I have to pay extra money to get the full speeds back I would be happy to, as it may be a while before I move into the property, and I am relying on mobile data. Do you think this could be the problem, and would I be able to resolve it with extra monthly payments?

samski · ‎28-04-2025

Sorry i thought i was replying to another post, i actually sorted this over the phone with very good customer service, sorry for the confusion.