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Smart Router Not Delivered

MylesPower
Visitor

‎22-04-2025 10:14 AM

My go live date is tomorrow (23.04.25) order placed on 01.04.25 and no router. Several phone calls made to EE. 1 person gave me a Royal Mail tracking number and nothing is showing on their website. Someone else has told me that it is being sent today by DPD but I have not received the usual text message. Can someone at EE please tell me what is going on?

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2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎22-04-2025 10:28 AM

@MylesPower Are you going live from a EE/BT activation update, have you looked at the order on your account for the updates. If you have a working ISP router then it may continue to function during any changeover without messing with it until your new router is delivered.

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Schockwave
EE Community Star
EE Community Star

‎22-04-2025 11:09 AM

@MylesPower , we have no access to accounts and do not know who you are, you would have to ring customer services for more information, as this is a public forum, unless @JimM11  has given you a solution to your question and you just wait until DPD send the router out to you. You should receive notification from DPD on delivery and expected time.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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