Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a BT WiFi disc extender , is it compatible with full fibre EE router? If yes, how can I connect it to the router? Thanks
Hi all, I'm just looking for some advice/thoughts on this situation.FTTP has recently become available in my town, of course I upgraded after a few terrible years dealing with copper lines! This obviously puts me in another 2 year contract, I'm curre...
Hi everyone.I recently moved to EE from BT as part of a total move of mobiles from Vodafone, Broadband and Phone and TV from BT.I have Full Fibre, @ 900Mbp/s and three extenders. My first issue has been how slow the hub manager screen is to load fro...
I have been with EE for 9 years, had multiple contracts with them at the same time and yesterday I decided to change my plan. The advisor upsold me to go with EE broadband £35 a month for 500mbs and 2x sim only a with unlimited everything for £10 eac...
Hi all.I am considering leaving EE broadband with 11 months left on my contract. Before the rises come in during March, they are working out around £13 a month more expensive than a rival offering twice the speed.The rival company are willing to comp...
Hi! I'm moving into a new house this month and have been trying to see the broadband deals available in the area. However, when I get to the broadband deals page (https://ee.co.uk/broadband/deals), enter my address, and select 'See your deals', I alw...
I was with BT after being with Virgin for many years. I was happy with the service I was getting from BT; I work from home and the package was more than adequate.I visited an EE shop about a mobile contract, and I allowed myself to be talked into swi...
Hi,I recently upgraded my broadband package to a "part fibre" connection. Since this works by the exchange im connected to using fibre and copper to my house, does this mean that I will be able to order fibre soon? Or better yet, pay for a fibre line...
I placed an order for Broadband and TV on 13th January so I could get everything moved over before my contract with my current supplier runs on on the 17th FebruaryI have received a date now of March 19th for an engineer to install and I can't unders...
