Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
How difficult is it to switch from Virgin broadband to EE broadband.?
Hello,I'm in the process of sending back (Yorkshire Distribution Centre) some old BT routers.Do I need to do anything to the devices to ensure, from a data privacy perspective, they are safe to send?I had read that routers can maintain "device profil...
Hi,I had a fibre connected to my house today but I've been left with no service and a red LOS light on the ONT. The installing engineer said there was a fault on the pole, he couldn't get hold of anyone to help and the person who needed to investigat...
Good morning EE can you please sort some issues out your end?1. Joined broadband and landline on the 30 sept and had no landline or broadband at present have reported fault 3 times and still no luck you blame open reachi called and cancelled service ...
Since going from BT to EE I don’t know how I can access my bill to view?
I’ve been having massive latency issues for about 5 months. Started off with sky, moved to bt and was then moved to ee (against my choosing) by bt. My internet spikes almost every day and makes it unusable for gaming, work calls, streaming videos, es...
I currently have a FTTP connection with a BTW reseller/Openreach Network. I connect via a Fritz!box (Wifi6) with a Fritz!WLAN mesh, and I have static IPs (v4 and v6). My VOIP connection is with AAISP.I am thinking of moving to a 900Mbps service whi...
Hello Alli have a query and i hope someone has the solution.Ive called the help line and it sends a text for me to reply FAULT etc, but it doesnt find a "problem" with the service....Essentially the issue is:Latency Spike - Since the upgrade from Ful...
I'm due to go back to BT on 4th March as I now qualify for a BT Essentials Package. However, my current EE landline went dead on Friday, the day my mum went into hospital, and I gave my landline number to them not realising that the landline was dow...
I have just noticed that on my broadband profile page my date of birth is incorrect. Why I cannot fathom! There seems to be no way for me to correct it so how can it be changed please?RegardsGerald
