Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43915 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84827 Views
  • 11 replies
  • 12 Helpful

xbox ultimate game pass with home broadband

The question is , i ordered EE full home broadband which has been active since the 14th of october  and part of the deal was 12mths xbox ultimate game pass , how do i go about claiming as i have not received anything in the post , email or a txt than...

Tim_sh by Explorer
  • 817 Views
  • 10 replies
  • 2 Helpful

EE WI-FI Controls not working l

I have just upgraded my WiFi to the Fibre 50. I have got the Smart Hub Plus. I have tried both on the EE app and the EE home to view my controls and neither are working. Both are coming up with errors.  

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Mollskii by Visitor
  • 442 Views
  • 3 replies
  • 1 Helpful

Cant connect printer to wifi

I was with BT wifi and got changed over to EE. I got kicked out of both my computer and printer and was finally able to connect my computer back to EE however my printer wont connect to EE wifi. Can anyone help please. Its a HP Envy 5020 and I have b...

Transferring Account and Moving Home

I just started my contract with EE less than a month ago. Unfortunately, between that time, I have had to move out of my flat due to the fact that repairs are being carried out that prevent me from living there. However, two other tenants are still t...

phemdem by Visitor
  • 431 Views
  • 1 replies
  • 1 Helpful

Smart hub plus password not working

Received EE smart hub plus yesterday, followed instructions - connected to socket, connected to power, lights turn green & then aqua (awful choice as there’s very little difference and really doesn’t help colour blind customers).I then use my iPhone ...

MPuranik by Visitor
  • 1123 Views
  • 1 replies
  • 1 Helpful

Broadband Problem

What on earth is going on been without broadband for 5 days now, day it happened was told 3 days max and be back on 14:20 Friday 1st .. that day arrives and nothing I call up oh yes this is only a estimate (not was was told on the phone) “possibly an...

Ry_92 by Visitor
  • 249 Views
  • 0 replies
  • 0 Helpful

Media Servers ... whats your preference ?

I was using Plex for a while and I found it was "trying to hard" to be the best at everything so decided to move away from it and try something else.Im currently using Emby and find it perfect for my needs, so much so I have gone for the Emby Premier...

pyrotenax by Skilled Contributor
  • 242 Views
  • 0 replies
  • 0 Helpful

Toshiba TV

Hi. My Toshiba TV no longer connect to router. It does however connect to my mobile phone. It recognises my EE WiFi but does not accept password?Any suggestions gratefully recipes.

Activation email

I seem to have not received the ID activation email as mentioned in this page.think this might be the reason that I can’t link any of my products in the app.there was a mixup with email (ee had it wrong and I never got the confirmation email after pl...

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Derang by Established Contributor
  • 279 Views
  • 0 replies
  • 0 Helpful