Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
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Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
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Moved from BT to EE on renew contract.

HiMoved to the new ee system from Bt when I rang about my renewal (Broadband and house phone) on Tuesday morning and even taken Up there sim only contract. I am sign into the ee app no problem but I can not see any information regarding my broadband ...

Resolved! Broadband speed increase in April?

Hi, this might be the wrong thread. I only asking to confirm something for me.I am on Full Fiber 900mps broadband on an EE contract in North London. This is going through an Openreach ONT and an EE SH31B router.  The question is will my internet spee...

Nickybutch by Established Contributor
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Resolved! EE Smart Hub Plus working with FTTP (or not)

I have been with EE since the Freeserve days and have just switched from a FTTC connection (solid connection) to FTTP with the Digital Home phone service. My network is not particularly complex, with an WiFi access point configured for part of the ho...

Rochester by Investigator
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  • 11 replies
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Wifi connection problem

Problem has occurred  since 8pm 6th March I waited  thinking it could be just bit slow and problem seem to be getting  worse now it won't let me do much from it all it allows  me to do is use ee website  and app it won't allow me to do anything from ...

Brandon50 by Investigator
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  • 2 replies
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Email confirmation for joining

Hi all,I just changed my broadband this afternoon to ee, and I haven't received an email regarding joining or anything, I'm wondering how long it takes to get an email through as I'm worried they might have taken down the wrong email address over the...

Sammyf90 by Explorer
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Digital phone

I am being charged £2 per month for a digital landline phone which I do not have but I have the ordinance plug in landline phone. I presume that charge for the digital phone in the bill covers use of either digital or standard plug in phone?