Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44785 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 87022 Views
  • 11 replies
  • 12 Helpful

Broadband upgrades

HelloI want to upgrade my broadband after I check on the website that there is a sale and prices are lower, £46, 99 monthly for 900 Mbps. I log in to my account and for me is £54 at the checkout. What's going on? Didn't want to but probably I will mo...

reyty by Contributor
  • 328 Views
  • 1 replies
  • 0 Helpful

Passcode Texts not being received

I have recently moved broadband to EE from BT. I have set up the EE App and need to link my broadband. All goes well and as part of the setup EE says we'll send a text with a passcode to my mobile the number of which is correct. No text arrives, what...

MarkSumm by Visitor
  • 336 Views
  • 2 replies
  • 0 Helpful

Resolved! Hub Enhancement Trial Invite

Hi,Can I get an invite to the Hub Enhancement Trial?EE UK Running FTTP Broadband WiFi Hub Enhancement Trial Sources have informed ISPreview that broadband ISP EE (BT) appears to have started inviting customers, specifically only those on one of their...

kste1 by Contributor
  • 560 Views
  • 2 replies
  • 1 Helpful

Smart Wfi Plus not working

I have been sent a Smart hub plus SH31B and Smart WIFI plus extender SW30A.  I am an existing EE broadband user, and wanted to change out my grotty (3rd party) extender to one that actually works.The new Smart hub replaced the old hub without any iss...

Waveney by Visitor
  • 5388 Views
  • 5 replies
  • 1 Helpful

Smart Router Vs Smart Hub Plus

Hi all recently upgraded to full fibre 900. I was expecting the smart hub plus but received smart router. I’m wondering if there is any difference at all? also when should I expect my speeds to improve? Ordered 900mbps but currently averaging 275 in ...

CRKF63 by Explorer
  • 2793 Views
  • 4 replies
  • 0 Helpful

Full Fibre 150 Technical Issue

Hi I recently upgraded to the Essentials: Full Fibre 150. Since receiving this new service randomly when going on certain websites or using certain software apps, it's like I have been disconnected from the internet, but the weird thing is that wifi ...

yas79 by Contributor
  • 701 Views
  • 3 replies
  • 1 Helpful