Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43865 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84695 Views
  • 11 replies
  • 12 Helpful

Linking Broadbamd App

I’ve been a mobile customer for years and have recently switch to EE BB attracted by the Wi-Fi controls to limit access for kids, however, I am yet to be able to link my mobile and BB via the MY EE app. I’ve called CS numerous times but still not acc...

Resolved! Cgnat and broadband

Hi,I wanted to check if my ee broadband Is using CGNAT, my public ip addresses have all been within a certain range and this has led me to look into it.Our gaming experience over my ee broadband has high latency, we have enough bandwidth (over 100mbp...

Dizcan37 by Investigator
  • 2977 Views
  • 10 replies
  • 1 Helpful

Switching to broadband

Hi, I have a 5g smart router and I'm unhappy with the performance of it. I am just wondering if anybody knows whether it's possible to switch from the 5g hub to a broadband connection and how I would go about doing that 

Fixed IPV6 and full IPV6 on EE 1.6 Gbps BB?

I am aware, as EE (in same terms as BT) do not normally provide fixed IPV4 address for domestic customers (only for Business) and their implementation of IPV6 is heavily crippled and in fact, "no address" version with /56 address block it's used (whi...

GosforthUK by Skilled Contributor
  • 486 Views
  • 4 replies
  • 1 Helpful

Landline phone with FTTP

Is it possible to keep my landline phone if getting FTTP installed? If so, which package do I need to select? I want the 900mb FTTP.Also, does it have to be installed by a cable or can it be installed connected to the telegraph pole? A different prov...

Coz21 by Established Contributor
  • 601 Views
  • 11 replies
  • 3 Helpful

EE email

How do a cancel my ee broadband and phone line tried by my account but it doesn’t show my board band etc , does anyone know the email to send to them I want to cancel 

Julee by Visitor
  • 292 Views
  • 1 replies
  • 1 Helpful