Cancelled phone landline number

Benmoss · ‎13-03-2025

I just renewed my contract a month ago and was asked by the operator if I wanted to keep my landline number. I said I did as I am a sole trader and that is how customers reach me.
Anyway nearly a month later we had an engineer come to the house to fix a fault with the broadband and he asked me why I’d changed my phone number. Long story short my number was cancelled without my knowledge, and so I’ve missed out on work for a month.
I’ve managed to change it back now but I wanted to know if anyone has managed to get any sort of compensation ? I’ve just had an email fobbing me off.

Leanne_T · ‎14-03-2025

Hi there @Benmoss

Thanks for coming to the community.

If you would like to discuss your options for a refund, please call us and the team will get this checked for you.

Thanks.

Leanne.

View solution in original post

Storm500 · ‎13-03-2025

Do you have an EE business account or are you using an EE residential account for business?
If it’s a residential account you will probably find that business use isn’t allowed under the Terms and Conditions.

XRaySpeX · ‎14-03-2025

@Storm500 : There is no such restriction.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Storm500 · ‎14-03-2025

@XRaySpeX I’ve moved over from BT where there is that distinction. People on residential broadband & phone would complain that they were losing business if their phone wasn’t working and it’s written into the terms and conditions. With the business system you pay for different levels of service.

XRaySpeX · ‎14-03-2025

@Storm500 wrote:

People on (BT) residential broadband & phone would complain that they were losing business if their phone wasn’t working and it’s written into the terms and conditions.

What's written into T&C's? Surely just no consequential loss & no SLA.

Anyway I was addressing your comment about EE a/c's.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎14-03-2025

Hi there @Benmoss

Thanks for coming to the community.

If you would like to discuss your options for a refund, please call us and the team will get this checked for you.

Thanks.

Leanne.

dmatthews89 · ‎16-04-2025

Hi Ben,

Did they fob you off with a “global issue”?

My business landline has been down for 5 days and they didn’t communicate a single thing to me- I have no idea what the heck is going on and my business has been screwed as a result!

Complaints procedure is a waste of time…

Not sure how you resolved the issue?

Thanks in advance!