Can’t download my bill or access digital home phone settings
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07-09-2024 02:17 PM
Every time I try to download my bill, it fails or nothing happens. This has been going on for months.
Likewise when trying to access settings for my digital home phone
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07-09-2024 04:02 PM
@nyoung590 What method are you trying to do both by?
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06-04-2025 12:07 AM
I have exactly the same issue when viewing the bill section from my mobile - it shows “download bill” which I press but nothing happens anywhere - tried last month and again this month -losing faith in BT since switch to EE as it took 5 months to link my broadband to my mobile app - and 10 calls to get it done. Don’t think I can go through the same finding out why I can’t download a copy of a bill !!! Basic stuff really
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06-04-2025 01:25 PM
Hi @Stuart-P,
Welcome back to the Community!
Are you able to view your bills when you log into your online account, or do you have the same issue?
Rach
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02-05-2025 06:29 PM
Same happens for me been like this for months
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03-05-2025 08:50 AM
Hi @Cortona,
Welcome to the Community!
We don't want you to have any isues when checking your bills. Are you also having trouble when you try and view your bills in your online account?
Rach
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03-05-2025 09:45 AM
Sent from my iPhone
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03-05-2025 09:58 AM
I'd recommend speaking with our team in that case @Cortona and they will be able to look into why this is happening, and work to get this resolved for you.
Rach

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