Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40683 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74050 Views
  • 7 replies
  • 12 Helpful

EE smart wifi disc setup

recently had issues setting up the smart wi-fi disc constantly being met with the error shown in the photo. factory reset the wifi box aswell as this being the 3rd smart disc we have recieved. any help is greatly appreciated  

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Broadband

All day my WiFi has been going off and on and I have to keep restarting my router it’s driving me mad

debyeil64 by Investigator
  • 1624 Views
  • 6 replies
  • 2 Helpful

Broadband keeps cutting out

For the last two weeks my broadband has been cutting out or dropping speeds suddenly multiple times a day. Sometimes it's for a few seconds, other times 5-10mins. I've done all the usual stuff and would like it to be tested but that requires me to te...

Broadband dropped out

Hi I'm wonder if somebody could offer some advice.  Over the last few days my broadband has been dropping out multiple times a day for a few mins at a time. And just now it has dropped out again but this time hasn't come back.  Both WiFi and wired co...

Golfyste by Valued Contributor
  • 1815 Views
  • 25 replies
  • 7 Helpful

max speed

for this area max speed home broadband Edgware ? my test to donload 50-70 Mbps is there any possibility to increase my plan ?  

Replacing the smart hub... help!

So I've got a bit of a network hodge-podge I'd like some help with... I came to EE through Orange (my account is a .orangehome.co.uk address). I currently have a 5C wall socket, with a white Openreach-branded Huawei MT992 plugged in via ethernet, and...

andypiper by Investigator
  • 2754 Views
  • 9 replies
  • 5 Helpful

Broadband discount and additional mobile data

Hi allMy first post on here so apologies if I’ve not got the correct sub forum.I have both EE broadband and a SIM only contract. Prior to taking both contracts out I read somewhere on the EE site that if you have a EE mobile/sim account that you can ...

Ninja901 by Visitor
  • 1050 Views
  • 4 replies
  • 0 Helpful