Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...
I am a mobile as well as home broadband customer.When I login, I am able to follow the links to change my direct debit date but ONLY for mobile, which I don't need to change.My home broadband takes the payment just before pay day and I don't always h...
Just started a new EE landline contract upgrade, says unlimited landline calls to 01 02 03 numbers?What about mobile numbers? Everyone I ring uses a mobile these days?
I have just signed up to ee broadband expecting to save on my mobile plan but can't link the two accounts due to different log-in emails!Is there no solution to this problem
Hi,I am needing to upgrade my broadband as my contract finishes soon. I am trying to see what deals are available on the website, but when I go through the "RENEW YOUR HOME BROADBAND PLAN" process it does not recognise my email as being correct, even...
I have just joined EE broadband and it says that there is no upfront cost. Does that mean my first bill will be the following month? Thanks
Hi, I was told when I signed up for a contract that I would be able to move house and there would be no charge for this. Just wanted to check that I won’t be charged an early cancellation fee on my contract for moving house. The terms and conditions ...
Hi, I was checking some items on my EE Hub and noticed that the Hybrid Connect was showing no SIM, I have never had an occasion where I need to use this yet, however, now I am wondering if it would actually work if I needed it.I work from home 90% of...
Is anyone else having problems logging into their mobile ee app? I changed my broadband/landline contract with EE in December and had nothing but trouble with the app since. It says "enter correct billing account " even though its correct. Apparently...
I have two issues since having the new Smart Hub. Firstly, I want to manage the wifi controls. When I try I get an error message “We can’t load this information, not your fault ours, try again later etc”. This has been happening every time I’ve tried...
