Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is anyone else having problems logging into their mobile ee app? I changed my broadband/landline contract with EE in December and had nothing but trouble with the app since. It says "enter correct billing account " even though its correct. Apparently...
I have two issues since having the new Smart Hub. Firstly, I want to manage the wifi controls. When I try I get an error message “We can’t load this information, not your fault ours, try again later etc”. This has been happening every time I’ve tried...
Is it possible to swap an existing BT package to EE without changes ?, Told by BT it was, EE now offering huge price incrrease for similar but not identical package.
I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - Before it is suggested (I read another post where the link does not work either) I do not have a printer to ...
Hello how can I check the broadband speed on the app as I don't think I'm getting close to the speed guarantee
Hi I've just signer up for home broadband from EE obviously. I have a couple of questions. 1) When will my mobile data show as unlimited? 2) When will they contact me with regards to switching from the previous provider, as that's in my wifes name. S...
I am a new customer to EE, as of 25th April 2024, the selling point for me was, there would be no need for me to personally contact My previous Provider (Virgin.com) to cancell the contract. EE would complete all that. A bit of a shock to see a V...
Hi,Just switched over from BT, but have been asked to return 2x smart hub 2 devices? I dont use the smart hub and use my own router, i only have the 1 that BT previously sent me. Why is EE asking for 2 of them? I've previously sent back old ones to B...
Had a call with BT today ahead of a contract expiry to see what the best options were for renewal, and I'm being migrated to another package on EE. In principle I'm fine with this. However, upon further exploration it looks as though I'm downgrading ...
