Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40710 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74117 Views
  • 7 replies
  • 12 Helpful

EE WiFi regular poor connection

Hi All, I’ve been an EE broadband customer for around 6 months with the standard EE router. I generally have good signal strength across the whole house and even as I write this my iPhone XR shows full signal strength… However, regularly while on WiF...

Keeping BT Email

I am currently a BT Broadband customer.  I have been with them for years.   I am also an EE customer and have also been one for many years. The broadband renewal being offered by BT is not as good as what I can get from EE for less per month.  Howeve...

Phil124 by Visitor
  • 4737 Views
  • 3 replies
  • 2 Helpful

Slow broadband speeds

About October last year my broadband speeds went really slow then resolved spontaneously a few weeks later. The problem is now back so I need to get to the bottom of it and need help please. I’m on whatever the cheapest/standard EE broadband package ...

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Soozyj22 by Contributor
  • 3745 Views
  • 15 replies
  • 9 Helpful

Smart wifi disc

Hi, I’m trying to connect a new disc. My first one already works just trying to expand the range. When setting up the new disc the location test is coming back saying no connection and that it couldn’t find the router or existing disc when both the r...

EE returns bad

I got a new hub sent to the wrong address and I no longer need it as I have had another one sent out so I need a returns bag sent out to the right address so I can return it please 

new email

I am moving from BT internet to EE broadband, how can I get an email address with EE before loosing access from BT.

Ray1066 by Visitor
  • 324 Views
  • 1 replies
  • 0 Helpful