Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43933 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84876 Views
  • 11 replies
  • 12 Helpful

Failed EE all rounder special offer

Finally spoken to a sensible guy at BT called Darius who after initially saying there’s nothing he can do because i have an Executive Complaint open checked himself apologised & said easy all i have to do is reorder the ending 369 from 17 march EE 50...

Daipop by Established Contributor
  • 323 Views
  • 4 replies
  • 0 Helpful

EE Broadband

Good afternoon, I have had SIM only with EE for a while so I already had an EE account. I had BT broadband but this past Thursday rang EE and got them to merge the broadband over to EE so that it could be under one account. On Friday I received the r...

Isaac96 by Investigator
  • 668 Views
  • 12 replies
  • 0 Helpful

Resolved! VOIP call costs.

Hello all, trying to find out the cost of VOIP calls as going on to FTTP. Thanks.

Loz66 by Investigator
  • 563 Views
  • 2 replies
  • 3 Helpful

Return your Kit

I received an email from EE yesterday regarding the above. I have not received anything from you so that I can do the return. john

JohnW60 by Visitor
  • 339 Views
  • 2 replies
  • 0 Helpful

No billing information, no MyEE

HiWe transferred our broadband to EE in January. We had an existing mobile on EE, which was incorporated into the new billing package. Since then we have been billed correctly, but despite 5 lengthy phone calls EE have never been able to get the new ...

pmontie by Visitor
  • 329 Views
  • 1 replies
  • 1 Helpful

Accounts not linked

Hi I'm trying to link my broadband account with my phone account but I'm unable to do so using the app or from calling 150 customer service. Any suggestions? 150 said they had done it, but I still cant setup my direct debit for my broadband Many than...

Phlarre by Visitor
  • 279 Views
  • 1 replies
  • 0 Helpful

Cant access broadband deals whilst signed in

I cant access the broadband deals when im signed in it comes up with this error."Sorry, this service is not availableFor broadband deals go to  our broadband shop"Anyone able to help with this as im hoping to stay with ee so my bills arent coming out...

Blandy by Explorer
  • 395 Views
  • 4 replies
  • 0 Helpful

Landline

Hi I want to get rid of my landline as we hardly use it.our broadband is on phone line.how can I use my mobile phone for internet.

Frasec1 by Investigator
  • 405 Views
  • 6 replies
  • 0 Helpful