Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43923 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84852 Views
  • 11 replies
  • 12 Helpful

Resolved! Do I Have ‘Full Fibre’?

Stupid question time as I can’t get through to EE. My contract ends soon (thanks EE for letting me know 13 days beforehand ) and I’m considering my options. I’m currently on ‘Fibre Plus Broadband’: is that full fibre? 

GB65 by Investigator
  • 391 Views
  • 3 replies
  • 0 Helpful

1.6gb package doesnt work

I upgraded from BT 900mbps service to the fantastic advertised 1.6gb service with priority gaming and work mode. After several phone calls and engineer visits the problem is still not resolved. This service is not fully supported. I have been told by...

Broadband only deal

I'm thinking choosing broadband only deal but phone line dead no ring tone aso how does it work if it needs to be plugged into phone socket router I mean sorry if I sound a divx

Ross688 by Explorer
  • 378 Views
  • 7 replies
  • 1 Helpful

Contract

I am a recently new customer to EE and when changing to EE I was given a particular price for my broadband fibre 67 essentials and my contract stated the price agreed. However my billing account stated it was more then the agreed contracted price. I ...

Shar21 by Visitor
  • 263 Views
  • 1 replies
  • 0 Helpful

ethernet problems

hi ,cant get the ethernet to work on my router , 2nd router ive tried from EE but still no service , anyone else had a similar issue . wifi works but  i need the ethernet .