Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45309 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88154 Views
  • 11 replies
  • 12 Helpful

Resolved! Second router will not get WAN IP - no internet

Everything works fine within the house. Plugged ethernet cable into Port 2 on FTTP Openreach white box modem to reach garden shed, with new TPLink router and it will not get a WAN IP address. I can give as much details as you like! Tried new cables t...

EE Broadband

Is anyone else having problems with Broadband. We got connected on 22nd August and have had nothing but problems. Engineer had to change white box on the wall yesterday as was faulty and all was fine but then later in the day lost connection or kept ...

Paul_68UK by Contributor
  • 1669 Views
  • 16 replies
  • 2 Helpful

Resolved! Merging EE SIM ONLY with EE BROADBAND

Hi there... I've had a sim only account for nearly a year. Around 3 months ago I moved from BT broadband to EE broadband. For the last 3 months I have never been able to look at anything at all to do with my broadband. Neither online or on the app. I...

Cannot connect to internet on ASUS DSL AC86U

Basically as the title says.I don't have a current screenshot so I've had to rip one from the internet, and the screenshot I've got is from an RT, not a DSL Model, but the options are the same. I'm not really sure what the issue is here? I've followe...

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Billing

How do I find bills ? I've downloaded the app signed in and there is basically nothing here. I've just joined EE. 

Rd1952 by Visitor
  • 426 Views
  • 4 replies
  • 1 Helpful

Home move

So I tried to process a home move and my current service is available at the new address but EE can’t supply it and will only give me a full works package at nearly double the cost!a week later and over 3 hours on the phone I’m now told I can’t place...

AndyT306 by Contributor
  • 1295 Views
  • 24 replies
  • 0 Helpful

Resolved! Landline keypad response does not registe

Hi, using my landline with ee Digital Home Phone, keypad responses to automated services demands such as 'Press 1 for X, Press 2 for Y' etc do not register. As s a result many telephone services are not available to me. My phone is a bog standard Pan...

Id-y-ffid by Contributor
  • 2175 Views
  • 17 replies
  • 6 Helpful