Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by Grand Master
  • 40678 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by Grand Master
  • 74036 Views
  • 7 replies
  • 12 Helpful

Anytime calls to 40 countries

I have an entry in my billing that lists 22 minutes against 'Anytime call to 40 countries landlines' when there are no such calls in that category. What's more, it's exactly the same time for all my bills. Anybody have anything similar?

PeterCT by Investigator
  • 1575 Views
  • 6 replies
  • 2 Helpful

Discount

Hi i renewed my broadband and got £6 discount but its not taken out of my account until 21 of this month i just wanted confirmation the discount has been applied

vena15 by Explorer
  • 1391 Views
  • 5 replies
  • 2 Helpful

Diffserv/QoS

Hi Fellow EE Forumers, I have a Brightbox 1 with standard ADSL (can't get fiber here), and have been struggling with pipe clog issues. I had a previous post somewhere about it, but I've narrowed down the issue to anything that has a high-volume uploa...

abek42 by Investigator
  • 247 Views
  • 1 replies
  • 0 Helpful

EE smart wifi disc setup

recently had issues setting up the smart wi-fi disc constantly being met with the error shown in the photo. factory reset the wifi box aswell as this being the 3rd smart disc we have recieved. any help is greatly appreciated  

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Broadband

All day my WiFi has been going off and on and I have to keep restarting my router it’s driving me mad

debyeil64 by Investigator
  • 1624 Views
  • 6 replies
  • 2 Helpful

Broadband keeps cutting out

For the last two weeks my broadband has been cutting out or dropping speeds suddenly multiple times a day. Sometimes it's for a few seconds, other times 5-10mins. I've done all the usual stuff and would like it to be tested but that requires me to te...

Broadband dropped out

Hi I'm wonder if somebody could offer some advice.  Over the last few days my broadband has been dropping out multiple times a day for a few mins at a time. And just now it has dropped out again but this time hasn't come back.  Both WiFi and wired co...

Golfyste by Valued Contributor
  • 1815 Views
  • 25 replies
  • 7 Helpful

max speed

for this area max speed home broadband Edgware ? my test to donload 50-70 Mbps is there any possibility to increase my plan ?