Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44150 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85443 Views
  • 11 replies
  • 12 Helpful

Looking for a solution to poor WiFi connectivity upstairs

 I recently had EE Full Fibre installed on Friday but I am struggling to get a good WiFi signal upstairs (this has been happening for a long time, even on my old broadband) - I'm currently in the process of trying to get an Ethernet cable run from do...

RachT123 by Established Contributor
  • 1297 Views
  • 4 replies
  • 1 Helpful

Smart Wifi Plus

Why does my Smart Wifi Plus device show a permanent red light even when the transmission speed is 50+Mbps download and upload and the EE TV box is still showing as good connection? BTW I have already gone through the factory reset a couple of times w...

JonR111 by Visitor
  • 389 Views
  • 1 replies
  • 1 Helpful

Using Draytek Vigor 130 and Unifi Setup

I am looking at moving from Sky to EE for my broadband.I currently have my own network setup using Unifi which gives me great wifi coverage throughout my property.To get this working with Sky I had to replace the Sky router with a Drayteck Vigor 130 ...

TrickyT by Established Contributor
  • 952 Views
  • 8 replies
  • 1 Helpful

Moved over from by to ee, and what a disaster

Moved over from bt to ee, was told pretty much be the same but just better, what a load of garbage, was told I would be getting 3 wifi boosters as part of the package and only got one, phoned them and was told others on the way, still didn’t turn up....

EE what on earth

I’m trying to play on my ps5 with my partner he  is on his and the lag is unbearable cannot cope as your service is a joke you charged me for my landline  number that you failed to get running it took you 6months to get it to work and setup direct de...

Resolved! Broadband connection, first time.

The engineer came to my flat to install the EE small white box and  the opctical cable ,  but I still don’t have wifi,  there is a green light blinking, what should I do to solve that? 

Broadband keeps disconnecting

Hello there, Our Wi-Fi keeps disconnecting and randomly going down to 34 mbps from anywhere in the range of 64-75mbps. As 34mbps is below our stay fast guarantee of 50mbps and we very often see this I don't think our broadband is doing what it should...

debus68 by Established Contributor
  • 1185 Views
  • 29 replies
  • 0 Helpful