Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44235 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85664 Views
  • 11 replies
  • 12 Helpful

Full Fibre 150 Technical Issue

Hi I recently upgraded to the Essentials: Full Fibre 150. Since receiving this new service randomly when going on certain websites or using certain software apps, it's like I have been disconnected from the internet, but the weird thing is that wifi ...

yas79 by Contributor
  • 633 Views
  • 3 replies
  • 1 Helpful

Resolved! 🤦🏻‍♂️

 I have very bad internet. I try to contact support. There is no use. This is the worst network. L138AY

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HamzaE by Visitor
  • 427 Views
  • 2 replies
  • 1 Helpful

Resolved! Wifi5 routers being sent out instead of wifi6

I am sure BT think I am stupid (its not really EE because BT cannot keep out of the process).  All the ee.co.uk website information states you will get a smart hub plus. (Sh31b) But i have just received a re-boxed bt smart hub 2 router (sh20a).Intete...

New customer to EE

Hi have received my broadband and tv box pro yesterday and my activation is not till Thursday will it get activated early or will it be activated on Thursday 

Wi-Fi enhancer

Hi where is this on the EE app? this is where I can select game/work mode?Well it ain’t on the EE app so poor being pushed and having no choice from moving from BT as EE are suppose to be taking over their home broadband so BT can  concentrate on Bus...

IwanWms by Visitor
  • 374 Views
  • 1 replies
  • 0 Helpful

VPN

I  have the smart hub plus router and I wanted to install a VPN directly into the router, but it is not possible/compatible. Is there a way to have a VPN for my PS5? I currently have NordVPN and unfortunately, I can’t even do the smartDNS for my ps5 ...

exlqt by Explorer
  • 1578 Views
  • 4 replies
  • 0 Helpful

Bt transfer broadband to ee

Got message to view broadband bill but all that comes through is for mobile,have contacted EE but still haven't received how much I'm paying,went from bt to ee, help