Broadband down for a week

[Revolver64]

I just paid my monthly broadband bill and there was no discount for the week it was down? An engineer had to come out and repair something in the street .

[JimM11]

@Revolver64 The link for information that you need!

Automatic Compensation | Broadband Help | EE

[Mustrum · Accepted solution]

@Revolver64   this is not customer services, no one has account access so no idea when or what your outage is.

From the link does it fit into this timescale?

How compensation is paid

We'll add it as a credit to your account within 30 days of missed appointment, activation of service, or fixing of the total loss of service fault.

Haven’t received compensation?

Compensation will be applied to eligible customers within 30 days of a missed appointment, activation of service, or fixing of the total loss of service fault. If you’ve not received compensation you were expecting please get in touch.

https://ee.co.uk/help/broadband/fix-problem/automatic-compensation