Hub dropping connection

[Denzel99]

Hi guys.  I've got a hub where the lights indicate that it is still connected and yet the connection drops.  Not a wireless issue as it affects wired connections too.  EE and Openreach have looked at this and say they can't find anything wrong.  Ring any bells with anyone?

Edit: Oh and its an SH2

[Mustrum]

@Denzel99    not giving us much to go on.

Do you mean a BT Smart Hub2 ?

Is this on a FTTC/SOADSL circuit or Full Fibre?

Are you able to share the event log?

[Denzel99]

Hi Mustrum.  I'm posting on behalf of someone else but I think I've found an old post that covers it.  I'll get back to you if it doesn't.  Cheers.