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Returned EE old kit already and have a proof but still asking to send back

Khushal
Visitor

‎02-05-2025 08:06 PM

Hi Dear I have returned Old EE kit but keep receiving emails money will be deducted for not sending. I have a proof of Royal Mail send  receipt. 

0 Helpful
4 REPLIES 4
Mustrum
EE Community Star
EE Community Star

‎02-05-2025 09:14 PM

@Khushal   if there is a contact number on those emails you could all that or the normal customer services number and let them know, they should be able to stop the emails. Seems it can take a little while for the warehouse to catch up with the returns.

0 Helpful
trevQPK
Investigator
Investigator

‎02-05-2025 10:05 PM

I’ve just sent some BT equipment back and it can take up to three weeks before they acknowledge receipt. Even then it’s hit and miss whether it gets lost in the system.   

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to trevQPK

‎03-05-2025 08:02 AM

@trevQPK No hit or miss if you tracked it?

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JimM11
Brilliant Contributor
Brilliant Contributor

‎03-05-2025 08:05 AM

@Khushal The e-mails will stop the instant EE confirm that they have it all back, did you track the RM package? If not do as @Mustrum has pointed out with your tracking receipt that you have.

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