Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45477 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 88513 Views
  • 11 replies
  • 12 Helpful

Blocked

Hiam awaiting an installation of BT/EE , it will take 12 weeks, I have been purchasing data sims EE and using in a router, all good , videos and wattsapp fantastic but turning out to be a-bit expensive, so have been given an EE mini hub - the hub pic...

Tc98 by Visitor
  • 359 Views
  • 1 replies
  • 0 Helpful

BT to EE

I have recently transferred from BT to EE and had a credit balance on my BT account will this automatically transfer over to my EE account ? 

Resolved! BT broadband full WiFi transfer to EE 1.6gbps

BT broadband to EE 1.6gbpsWhat a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended ...

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Keeping my BT landline number after transferring to EE

Is it possible to revert back to my old BT landline number after transferring to EE? When I agreed to transfer, the sales guy didn't say I'd have a new number, I just assumed it would be the same number.  It's been a few weeks now, is it still possib...

montom by Visitor
  • 433 Views
  • 1 replies
  • 1 Helpful

Login help after upgrade from BT

I have recently been switched to EE from BT broadband. I have not received any activation emails to register/login to my new EE account. Please can you help. Many thanks

edmon1a by Explorer
  • 34149 Views
  • 5 replies
  • 1 Helpful

Broadband end of contract

What time on the broadband contract end date does the broadband typically stop working? Is it midnight eg if end date is 8th the broadband will cut off as the 7th ends and hits midnight of the 8th? Or does it still work on the 8th? 

Shan74 by Investigator
  • 2391 Views
  • 18 replies
  • 4 Helpful