Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Paid my bill but my broadband is still off
Recently migrated over from BT to EE, which was a nightmare, and to try and resolve various issues with the migration we received a new EE Smart hub to replace the BT Smarthub2.All fine, except I've discovered there's no DDNS option in the new EE hub...
How do I go about getting a new router as I’m is about 8years on and now playing up
Just installed the Smart Hub Pro today and so far the set up experiance, range, speed tests have all been good, even VoIP connected without issue. The Smart Hub Plus was a nightmare, errors trying to get into the admin page and it was very sluggish a...
I have recently moved from BT to EE and have a Bambu 3D printer that will only use 2.4ghz wifi connection. It is located away from the main Hub, and I am using 3 EE Smart Wifi Extenders to connect around the house.However the extenders only offer the...
Am I stupid? Have WiFi boost but never seem to get connected
Hi AllOur smart plus BB router (black box with the illuminated EE symbol on) over the last 5 days has started dropping out at about the same time each evening, its quite frustrating I keep doing the `help` text to EE and each time the diagnostic resu...
Ive been moved from BT to EE and was reconnected today, however apart from two emails detailing the plan, i do not have anything saying how to access EE bills like account number. My BT webpage is just showing "Sorry we cant get your account details...
Hi,This morning I received a new Smart Hub Plus from EE. I was expecting SH31B model but received instead a SH30A hub. Is there any differences between the two?Thank you
