Partial Broadband Dropouts

[tdmello]

As of last week, I have been getting full dropouts in Wi-Fi service and some Ethernet dropouts (some devices still work via ethernet and other's don't such as EETV). Not sure if "dropouts" is the proper terminology but all the devices are still connected to the internet (like 3 Wi-Fi bars) but nothing loads, even after waiting several minutes) . The only fix is for me to restart my hub (I have also tried refreshing the connection via the EE text thing which just results in the same solution). The only problem is this fix might last about a day and then it drops out again or if I'm lucky I'll get a full day of proper connection until it drops out the following  day. I currently have a BT Smart Hub 2. Any sort of guidance or solution as to what I can do would be appreciated. I did see I have a Smart Hub Plus from EE on my plan but never bothered chasing up on it since the SH2 was working fine, thought I'd mention it since maybe my router needs to be replaced?

 

[Mustrum · Accepted solution]

@tdmello   why not follow the steps in the Help page 

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.
3. If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

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[XRaySpeX]

What does the Home > Status page show when these drop-outs happen?