03-02-2025 06:17 PM
i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont recognise the hub. im not sure if i need to wait til fri but i can connect manually with password etc but the app dont.
just wondered if anyone knew or had same problem
thank you in advance
Solved! See the answer below or view the solution in context.
03-02-2025 07:36 PM
The EE Home app doesn't work with the EE SH Plus/Pro. It is intended for the white EE Smart Router. You need the EE App.
03-02-2025 06:48 PM
@dags9475 The EE HOME app is non functional, you NEED to use the other app. Link below.
EE app release (Android) EE: Game, Home, Work & Learn - The EE Community
03-02-2025 07:36 PM
The EE Home app doesn't work with the EE SH Plus/Pro. It is intended for the white EE Smart Router. You need the EE App.
03-02-2025 08:17 PM
When I tried the new app I got the same problem. I couldn't get it to work either neither on scanning nor putting the details in directly - If you do manage to get it working please do let me know how?
03-02-2025 09:35 PM
i know what you mean the app shows new hub and follow instructions but when you click that aqua colour showing it scans for the hub but dont do anything but searching