help ee hub set up via app not working

[dags9475]

i have currently upgraded from ee full fibre smart wifi to ee smart hub pro. it goes live fri and had my equipment delivered today. i tried setting hub up with ee home app as recommended. but when i use app with camera at back of new hub it dont recognise the hub. im not sure if i need to wait til fri but i can connect manually with password etc but the app dont.

just wondered if anyone knew or had same problem

thank you in advance  

[JimM11]

@dags9475 The EE HOME app is non functional, you NEED to use the other app. Link below.

EE app release (Android) EE: Game, Home, Work & Learn - The EE Community

[XRaySpeX · Accepted solution]

The EE Home app doesn't work with the EE SH Plus/Pro. It is intended for the white EE Smart Router. You need the EE App.

[pcoventry8]

When I tried the new app I got the same problem. I couldn't get it to work either neither on scanning nor putting the details in directly - If you do manage to get it working please do let me know how? 

[dags9475]

i know what you mean the app shows new hub and follow instructions but when you click that aqua colour showing it scans for the hub but dont do anything but searching

[SpeedTrip]

New EE Smart Hub Plus & latest EE APP early April  2025 - have the same problem ...

Anybody found a solution please ?

[Peter_W]

Hi @SpeedTrip. 
Welcome to the Community 😊

Just to be sure, has your connection gone live yet, or are you waiting on this soon?
Also what exactly happens when you try to set this up?
Peter

[SpeedTrip]

Yes, it went live in early April. I've been using it overall successfully ever since   ...

  I wanted to try the EE APP to setup Hub's Wifi options, but as others in this thread have said, when you use the SCAN option to start configuring,  the APP just 'spins' and doesnt progress to the setup expected. Enter details manually doesnt work either

[JimM11]

@SpeedTrip Is all that you try to do via the web manager interface working as you expect?

[SpeedTrip]

Yes- saw no other options - presumably would progress if the Pairing with the Hub was successful. Otherwise the only use I have for the App is to check Bills   .. which is quite clunky too !