Sony TV not connecting to Wifi
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06-01-2024 12:30 AM
Just recently upgraded to the new EE super internet.
my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS.
it was working but now it’s just stopped connecting - extremely frustrating.
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06-01-2024 09:22 AM
Hi @Badah
Have you forgotten the network on your TV and tried again to connect. Have you entered the correct credentials.
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-01-2024 09:31 AM
Hi @Badah and welcome.
I'd be interested to know how you resolve this so can you try @Northerner advice and let us know?
Cheers
David
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06-01-2024 10:41 AM
Hi all - I’ve done a factory resent / deleted network on the tv sti the same issue.
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06-01-2024 12:32 PM
@Badah which model Sony TV do you have, and how far away is the router?
With other devices working, but the TV showing disabled suggests the TV settings may need tweaking.
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06-01-2024 01:14 PM
It’s a sonyxr55a84lu
it was working - I’ve got the mesh system active so there’s both the 2.4 and 5 network. It was working just stopped in the last two days
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06-01-2024 02:32 PM
@Badah not much to go on there.
It still sounds like a TV setting.
Are you able to use your phone as a Hotspot, and get the TV to connect to that.
Can the TV see the WiFi SSID's ? but not connect - what is happening when you try?
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06-01-2024 04:46 PM
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06-01-2024 04:55 PM
Is the SSID you highlighted meant to be that of your EE Smart Hub Plus? It's showing a BT SSID. EE's start with "EE-".
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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06-01-2024 05:07 PM
When I installed my EE hub it cloned all the settings / WiFi name from my previous BT vox
