06-01-2024 12:30 AM
Just recently upgraded to the new EE super internet.
my tv cannot connect to WiFi (shows as disabled) but is working on all other devices. The tv is also brand new, running android OS.
it was working but now it’s just stopped connecting - extremely frustrating.
06-01-2024 09:22 AM
Hi @Badah
Have you forgotten the network on your TV and tried again to connect. Have you entered the correct credentials.
Thanks
06-01-2024 09:31 AM
Hi @Badah and welcome.
I'd be interested to know how you resolve this so can you try @Northerner advice and let us know?
Cheers
David
06-01-2024 10:41 AM
Hi all - I’ve done a factory resent / deleted network on the tv sti the same issue.
06-01-2024 12:32 PM
@Badah which model Sony TV do you have, and how far away is the router?
With other devices working, but the TV showing disabled suggests the TV settings may need tweaking.
06-01-2024 01:14 PM
It’s a sonyxr55a84lu
it was working - I’ve got the mesh system active so there’s both the 2.4 and 5 network. It was working just stopped in the last two days
06-01-2024 02:32 PM
@Badah not much to go on there.
It still sounds like a TV setting.
Are you able to use your phone as a Hotspot, and get the TV to connect to that.
Can the TV see the WiFi SSID's ? but not connect - what is happening when you try?
06-01-2024 04:46 PM
06-01-2024 04:55 PM
Is the SSID you highlighted meant to be that of your EE Smart Hub Plus? It's showing a BT SSID. EE's start with "EE-".
06-01-2024 05:07 PM
When I installed my EE hub it cloned all the settings / WiFi name from my previous BT vox