Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
HelloOver the last few days when going to the home broadband page to look at offers logged in I keep getting the following errorSorry, this service is not available This seems to be a perennial problem as there has been multiple threads around this, ...
I have connected a new router but when trying to connect the wifi plus it just flashes orange but does nothing else. Please help.
Unable to connect Battey security camera throw my WIFI keep getting not found use to be able to connect when on sky XTU Wireless Video Doorbell Camera with Chime, 10 unable to find the router. Michael
just switched from a landline to the digital service and got two phones what i wish to know how do i get the plus sign when imputing a number
So I've upgraded to WiFi 7 from a 3rd party source but I'm having difficulty adding it to the app, has anyone else experienced this and is there a workaround? Also experiencing connectivity issues between the hub and the extender. I keep getting a fl...
Hello - I've tried calling, waiting or reading articles as to how cancel my contract. Can someone please help me? I've moved countries and I just want to pay any remaining amount and be done.
How do I get live chat support
I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 72 hours after that form was filled in by the help person. Nothing has happened. I was assured by the customer agent ...
Been charged £156 termination fee even though haven’t terminated my contract just upgraded which said was free upgrade online , been on the phone to ee and was told nothing they can do.
Same problem here WiFi down on phone for hour sorry close at 9pm,ring in morning,had sky for 7 years never had a problem should have stayed with them,don't think EE system is fit for purpose
