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Community Activity
Closing an inactive account
I have not been a active customer for a year now (no contracts/products/or outstanding balance) but I still have access to my online account. I want to delete my account, but I cant find anywhere to do this. (I have a EE Broadband account, if that m...
Sorted problem with temp SIM number used alongside ported number
Lots of posts with solutions to temp SIM number still being used after porting required number but mostly with this temp number still listed in My number. My problem was the temp number linked to messages sent, despite ported number being correct ev...
Can’t connect WiFi Extender pro to SH32B hub despite being sent Replacements.
I have recently moved from by to re and have received the smart hub SH32B along with the WiFi extender pro. Unable to pair without local Ethernet cable. I can get solid aqua with Ethernet but as soon as cable removed - nothing pairs. Never get past f...
Broadband speed
HI, since moving over to EE, my internet speed has dropped and on one occasion failed altogether. One new hub and a visit by an engineer, no better. Call after call and all you get is "well, you are getting the minimum guaranteed speed so what's the ...
Facebook and Instagram not loading on Smart 4g Hub
I have a Smart 4 G Hub ( since February 2024) providing all my home broadband and wifi. All of a sudden we are unable to connect to Facebook and Instagram via wifi which will not upload and refresh. Previously both were working fine.The only network ...
Return kit bag
Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen
Home phone adaptor
I've received two phone adaptors I do not require as i use my own router. I can see online we rent the routers and we will be charged if we don't return them but no mention of the phone adaptors.How much do EE charge if I don't return the phone adap...
No picture
I don’t have a picture from my main set top box only sound I have changed the cable and turned the box off at the wall but nothing I can never get through on the phone
Data issues in Dubai
Hijust come home from Dubai where I was getting increasingly irritated with EE. EE have recently changed the roaming rules in Dubai / UAE and now if you pay a daily or weekly amount you can access your UK DATA, minutes and texts. I paid quite happ...
Billing
I can't pay my bill this month
