Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please can anyone explain how to view my bill.says to select manage then select billing. The billing option is not there 路
Anyone help. Come on EE sort it out. Awful setup.n
set my mobiles and internet up, but when i log into ee it saying broadband still pending order, tried getting in touch but no answer.
I ordered full fibre from EE on 7th November and was given an Openreach engineer appointment for 25th November between 1 pm and 6 pm. However, on the day, the engineer (from Morrison) didn’t arrive until 7:30 pm. Unfortunately, they were only able to...
Just received an email inviting me to upgrade early. When clicking on the “see your offers”, it asks you to log in, which I do. It then takes you to another page gathering my information, but it always comes back with the message “something has gone ...
Hi all. I have connected to FTTP with EE moving away from BT for the better EE hub. On the BT Smart Hum you could log in to the hub manager via IP address and edit device names, set static IP addresses etc. However with EE you have to do it via t...
Can anyone help. My landline no longer shows caller id on incoming calls!
Trying to find the option to pre credit my broadband and all i find is "setup direct debit" I DON'T use DD payments. If i have the money to hand i want to be able to credit my account with out a headake. Since moving my broadband from BT to EE its b...
Hi. I have just had fiber install at my property and the engineer was very nice and asked where the point in the house would need to be. We agreed to where it was to go. But,,,, the route of the cable,,, this was not discussed and I didn't spot the r...
As I couldn’t find a way to contact EE via email, I hope this message reaches some people who might be able to assist me.I would like to know if it is possible to replace the EE router with a third-party modem/router. My current EE router, which I re...
