Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
After being switched from BT to EE broadband, despite previously being able to access TNT Ultimate with BT I am being told that I cannot get high enough speed to access to my address, which is obviously untrue as I had it before.
Signed up for EE tv, phone and broadband. Unable to access my account to view my TV package and activate discovery +/tnt. When using app it says “we’re having trouble loading this page” and when using website (on different browsers) it says “This s...
Has anyone yet had an update on not being able to manage Wifi Devices on the EE app?Having switched from BT to a 'better' EE package last year, the EE app is absolutely uselss when compared the the BT app where you could see / manage all connected de...
We had EE Broadband installed on 22 Aug, the installation is wireless. The hub is situated upstairs in the front bedroom and our PC is situated downstairs. I was told by EE that because of the setup we may not get full speeds on the PC, which I can u...
Hello,typically the ee app and website is under maintenance and i desperately need to pay my broadband bill though I tried using the automated payment line. When asked to enter my phone number, it says it doesn’t recognise it despite I can see it’s t...
HiWe Have 3 Returns Bags with different address2 with a Yorkshire Address1 with a Scotland AddressWe will be returning the ee smarthub plus (do we send this to the yorkshire address or the Scotland Address)We have also got a BT Smart Hub 2 and Digit...
Hello, I just recieved my bill for this month 27 Aug - 26 Sept, my contract ends on the 7th Sept, but I have already ordered a new supplier as EE is just too expensive and I have been with them for 10 years or so, now my new one was ordered over a mo...
Like others in these forums I was convinced to move from BT to EE for my broadband and TV (EE sold as the “premium” service) and it has been nothing but troublePlaced order, no response or anything and and it stuck in pending for weeks, finally get s...
Hi.Is there a way to directly check if Openreach have a fault registered that would affect my broadband connection? I was upgraded to fibre by Vodafone on 31st July and have had no internet since. They failed to resolve anything so I cancelled and sw...
Hi I'm new customer and ive been waiting 3 and half weeks to be set up and I still ain't been set up so I just phoned ee and they told me that it's going to take longer has anyone else had this issue before
