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No digital voice connection of new EE smarthub but was present on old BT hub

campervangds
Explorer

‎12-10-2026 12:20 PM

 
0 Helpful
3 REPLIES 3
garybs29
Scholarly Contributor
Scholarly Contributor

‎12-10-2026 12:37 PM

If this just happened overnight there is an issue just now

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-10-2026 12:41 PM

Which EE router do you have (read label or post a pix)?

Does it show an active DV line on its Status page?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
campervangds
Explorer

‎14-10-2026 07:06 AM

Problem solved by EE sending replacement router. Previous new router was not on their system so could not inherit settings from the original BT one. New router working as expected

0 Helpful