EE app not logging in!

[MummaBear92]

im not insaine!

go to log in. 

asks me to set up pin etc. 

complete everything.

then tells me there seems to be  a problem!

i cant  get into the settings at all. 

HELP!!

[JimM11]

@MummaBear92 You may have to call EE CS and have them walk you through it, new security feature off the app, real pain until it all works...

[MummaBear92]

i spoke to CS and their answer was to send out a new router which baffled me a little seeing as its an app issue. 

[Northerner]

Hi @MummaBear92 

What device? 

Thanks 

[JimM11]

@MummaBear92 Leave you in the capable hands off @Northerner , i am not an app / mobile person whatsoever. Hope he can square it all away with you.👍

[MummaBear92]

Google pixel 9XL

[MummaBear92]

Also tried using my partners iPhone same issue 

[Christopher_G]

Hi @MummaBear92 

Welcome to the community.

Are you able to log into the EE Online desktop site?

Chris

[MummaBear92]

Sort of. I can log in and only see my bill online. Nothing else. When I navigate through the website to look for anything it tells me it can't sign me in 

[Christopher_G · Accepted solution]

OK, thanks for checking, @MummaBear92 

I think the best thing to do is speak with our Technical Support team, so they can check everything is set up from our side.

Please come back and let us know how you get on.

Chris