Smart hub pro - how to merge the WiFi chanels

[mirrors90]

Hi team!

I finally got my 1.6gb fibre installed last night and so far; it’s looking very good - but I have one technical issue that I’d like some help with please. 

my HomePod isn’t working too great , it keeps buffering and not behaving - I’ve done some diving into it and seen that it’s due to the below

has anyone got any experience in this? When I look in the hub it’s all the same name (I’ve not edited the WiFi settings) but the only difference is the channel. It’s on smart Chanel , 2.4 and 5 and 6 all on different channels. has anyone with this issue been able to resolve it? I don’t want to start messing around with the WiFi and splitting it - but curious as to how to fix it 

thank  you all!

[JimM11]

@mirrors90 What is a home pod?

[mirrors90]

Hi! Sorry; it’s the Apple speaker - but it gives me same error as iPhone error posted - I just can’t see an option for fixing it 

[JimM11]

@mirrors90 There is nothing that you can do with the integral setting's for the EE Pro router, it is all set single ssid to conform with mlo and wi-fi 7 options, as to whether it is working that way is another problem regarding ios and apple operation. You may find that you have to adjust the WPA settings on the Pro router, may just be a trial and error, but not even sure if that can be adjusted WPA3 is apple, so have a look see what the EE is set at, can it be adjusted, and are you doing it all with the EE app!

See that you have just got it all online, so not even sure if the EE router has FW updated to what ever is there latest and greatest.

[XRaySpeX]

That msg would seem to be a lie, as you've checked.

Try setting up the Compatibility WiFi SSID for your problematic device.

[mirrors90 · Accepted solution]

Interestingly , I added a hardwired booster into the network in my garage and it works now - funnily enough the message disappeared as well - so it didn’t look like it was an issue with the network - looks like the range of the WiFi was insufficient - this fixed it now! Hooray!

[JimM11]

@mirrors90 Congratulations hope it all stays as you expect, teething issues always the same!👍