Refund

Patrick8899v8 · ‎08-05-2025

Hi, I changed to EE broadband in July 2024 but my existing “Three” broadband contract ended on February 2025. The EE cold call sales told me EE would refund how much I have paid to “Three “ during this contract period. My “Three “ contract already finished and how can get the refund from EE. Thanks

Northerner · ‎08-05-2025

Hi @Patrick8899v8

Please read below about switching credit.

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎08-05-2025

@Patrick8899v8 : The 3 network only does mobile BB. EE does not perform switching from mobile BB to fixed Home BB of the type that EE does. Hence they won't be offering refunding any early termination fees. The EE sales you spoke to about this would naturally assume you wanted to switch between fixed Home BB ISPs as is usual. There was some misunderstanding between you.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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