Cancelling Broadband - Smart Hub+ Rubbish

[mcBoyt1]

Has anyone else managed to get out of their broadband contact due to how rubbish the Smart Hub+ is?

I agreed to move from BT to EE in January after being sold on the "all singing and dancing" new broadband available from EE. The move also made sense as my mobile was EE so I could combine it all and get unlimited data on my mobile.

Pretty much everything I was told by EE has turned out to be a lie!

- My broadband and mobile accounts won't merge so can take advantage of the unlimited data deal.
- The Smart Hub+ is rubbish - web interface lacks functionality and app is flakey as best. Devices have issues connecting to it and both my personal and work laptops loose connection to it on a regular basis.
- The one time my broadband was down, my hybrid connect took 35 minutes to kick in - was under the impression it should be near instant.

I had no issues when with BT and their hub (which I had to send back). Have phoned EE for help many times now but just keep getting told they are aware of these issues and working on fixes but have no ETA.

Feel like I have been proper mis sold the broadband and just want to get rid of it.

[garywood84]

@mcBoyt1 I feel your pain mate because I'm in the same situation, having been encouraged to move over from BT in November. 

Why EE didn't just adopt and rebrand BT's far superior systems is beyond me!

I have an Executive Complaints Manager handling my case, and I haven't paid for my broadband since December because they issue a credit every month for it not working properly.

I've been offered the option of leaving the contract within it penalty, and have so far persevered in the hope that EE will get it's act together. But I have a call scheduled with the complaint manager on Wednesday and in anticipation of that, am actively testing some other mobile networks with the intention of just leaving EE altogether. 

[Danielmcg2020]

The smart hub + seems to be defective as many people have this issue, EE will rather bury that than to confess it. 

I've been trying my best to get it working and I'm starting to give up, there's no way we are paying a cancellation fee. I'm sure they'll do everything they can to make us despite the **bleep**show we've had this past 4 months.