Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Unable to connect to battery security camera to wifi use to connect now it will not find wifi at all keeps coming up unable to connect. Been trying to connect sins Christmas.
I booked for our EE installation in mid December. Great ordering, helpful staff, all booked, kit arrived, kept updated at every stage. Engineer comes on time for slot yesterday. Internal hardware installed quickly and efficiently. Second engineer arr...
I've started using the new Smart Hub Plus after migrating from BT to EE but my Sony Google TV keeps losing WiFi connection when in standby, all is fine if I use the BT SH2.Any suggestions or is this a known bug because I've read many users having iss...
Hi, My local post office is closed and I am trying to arrange a collection from royal mail to collect my old Internet hub, however I can't input the post code into their site from the label as it doesn't recognise it and I don't have the address to i...
i’ve enabled EE fastest wifi but this wifi was twice the speed of my last internet however it seems to be that it is 10x worse than my old wifi i recommend enabling wifi from bt as it is much more reliable
My WiFi does not work for when I go into my bedroom or kitchen or back garden
Was forced to switch to EE when renewing my BT broadband, for months nothing worked properly and I spent over 20 hours on the phone to EE. Finally cancelled the TV package and stayed with broadband only but BT couldn’t close the old account, no bills...
I am trying to find the password for my hybrid connect hc10a. I am using the app to set it up
Hi,I'm trying to configure a Samsung printer (Xpress M2825ND) - wired (NOT wireless) - so that it will be given an IP address by the DCHP on the EE Smart Router. No matter what options I try, it doesn't seem to work. I've tried.Setting the printer to...
having taken out full fibre 150 for £29:99 as it was advertised i am being charged £34:99 a month , when i rang to query it they said to check my contract, after checking it was broadband £34:99 less £5 discount which is £29:99 so why am i paying £3...
