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How do I access parental controls? I can't see it anywhere on the app or router.

EdS11
Investigator
Investigator
 
Edward Sliz
1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@EdS11  Open the EE app click broadband then click WiFi controls.  Put the device you want in a group and give the group a name then you can setup the parental controls for that group. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

9 REPLIES 9
Chris_B
EE Community Star
EE Community Star

@EdS11  What router do you have ?  Post a picture of it on here.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

It's the Smart Hub Plus. 

 

1000009215.jpg

Edward Sliz
Chris_B
EE Community Star
EE Community Star

@EdS11  Open the EE app click broadband then click WiFi controls.  Put the device you want in a group and give the group a name then you can setup the parental controls for that group. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

I can't put the router in a group. 

Edward Sliz

Just had another look and I can't set up any groups. 

Edward Sliz
XRaySpeX
EE Community Star
EE Community Star

@EdS11 : It's not the router you put into a group; it's the devices you want to control.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
EdS11
Investigator
Investigator

Parental controls on the router. 

Edward Sliz
JimM11
Community Hero
Community Hero

@EdS11 You need to post more than ""Parental controls on the router. "" or at least what/why!

XRaySpeX
EE Community Star
EE Community Star

They are not on the router but in the app. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP