Hi Netflix says I’m using vpn or proxy

[Zannado72]

Hi guys 

Netflix says I’m using VPN or proxy 

I can’t sign in to my profile

but my kids profiles are fine 

this is on Apple PlayStation smart tv and fire stick 

just my profile 

I’ve been in chat with Netflix they say it’s a router problem 

I’m not very tech and struggling to fix 

feeling like a bimbo help needed please

[Northerner]

Hi @Zannado72 

What device do you have and do you know if you have any security software activated on the device.

You can also use this site to check your phone is using a vpn in the map. 

https://whatismyipaddress.com/

Thanks