Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44151 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85448 Views
  • 11 replies
  • 12 Helpful

Badly designed network and app!!

For the past 2 months i have nothing but issues with the EE app, half the features don't work when managing your network. The game and work modes they brag about in their bundles don't show in the app, constantly tells me i am not on my home network ...

Cancel Broadband with EE

I cant keep paying £47 a month for fibre only so have subscribed with sky for a faster speed for £28 a month. Do I need to tell EE if so how as I can't see any links or chat to do this?

BT Smarthub2 speed v EE smarthub plus

Hi EE tech  insist on sending an openreach engineer again tommorow . It will the 2nd openreach visit this week..Both times it's due to speed guarantee  being below the  minimum of 425mbps. I've told them, yet they dont get it .That as soon as I conne...

1000011518.jpg 1000011520.jpg
v6villan by Contributor
  • 4127 Views
  • 4 replies
  • 0 Helpful

Resolved! Cancelled order reactivated

I ordered 1.6 GB  and the order was accepted back in January. I was subsequently told that I can’t have it as I’m with BT with sport. no problem, I sent the equipment back. I’m abroad at the moment  and I can’t call as it’s £3 a min.  I’ve received a...

BT Smart Hub 2 verses EE Smart Hub Plus

My BT SH2 restarts itself every 2 weeks with a reason of SAAF. It appears to be self-initiated rather than as a result of a command from the Network Management System. These Restarts can be any time night or day. I have raised both a fault and compla...

Gary019 by Investigator
  • 2647 Views
  • 15 replies
  • 0 Helpful

Moving from BT to EE

Hi, I have just this week moved across from BT toEE. I got my ‘pre contract’ papers to view but then no confirmation. The new kit arrived today and I’m all set up and working but I can’t see the Broadband account in the EE app. I was trying to see if...