Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So I replaced my BT Smart Hub 2 with a Smart Hub Pro and my initial impressions were great, the wireless signal is much better everywhere in the house, longer distance and faster speeds without even having a Wi-Fi 7 devices.Now the weird downsides:I ...
I have two extenders, one has all my devices connected to it, the other has zero devices connected.is there a way to move devices from one extender to another in the browser hub manager pls ?TIA
Not so much a request for help but to register the complete utter incompetence of EE.We have been loyal BT/EE subscribers for over 50 years which counts for nothing I know.I recontracted in October and was happy with the service Landline Broadband & ...
Hey all, I have had my mobile stolen and my landline is saying there is a fault, I dont live near any of my friends but I do have a laptop surely there is a way to chat to EE online???
Hi I have recently moved from BT to EE. My wireless printers worked fine before, but now although connected to the internet, the connection report states: A router /Access point channel conflict has been detected. If you have problems printing or sc...
Hello all,I've been told I can use the EE Smart router on Plusnet FTTP (EE show that if you purchase the smart router) however I can't seem to work out how to change the broadband username and password, am I missing something really simple? Thanks
Digital voice installed. Email advised invoice issued go to web or app. Have mobile account but will not link to broadband account
We have applied for full fibre 150 in AB24 ***. Initially, it was 1 month wait, since the start of December. Then, we received a message that work had been postponed to March 19. Why has it been postponed and how to make it happen faster? If not, ho...
HiAs I have 900Mbs at the moment from Sky I believe I may need an upgraded ONT from OP to get the 1.6Gbs.Only ordered on Fri 17th so am expecting/hoping for a call from OP early this week. Due to go live on Mon 27th.I just wanted to know if anyone ca...
I "agreed" in September 2024 to move from BT to EE - it was going to happen anyway! - and thankfully can see my emails on my pc - Firefox "remembers" the pathway. If I try logging in via the EE website, I'm now able to see my latest bill ( I could...
