Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
My boardband is no working
Hello allThank you to those that have answered my questions over the last 10-days about the ONT and the non-existant TV for the 1.6Gbs package.The Smart Hub Pro & Smart WiFi Pro extender came on Friday (was due Sat) and the line was activated at 01:3...
Hi there i currently have 900 Mbps broadband with EE, of which i can see renewal deals for my broadband with EE online. But the only package i can get is the 900 Mbps broadband package or 1GB package for like £3 extra i cannot downgrade my speed ei...
Hi all! is there a way to put a cap on international calls when you reach the 600-minute usage?Thank you..
Hey all,Been having some issues with my EE fibre broadband (fibre to the property). Have a smart hub plus with 308mbps speed package.My WiFi suddenly stops working on all devices. When I go check the router, light is still aqua for a while, then afte...
HelloI have received this week an email to state my contract ended in Feb 2024. So a year back. And yet nothing was received to let me know about this. The new offer given on the email is £10 less than I've been paying per month for the last year....
I called BT to renew my Broadband package. BT customer for a very long timeThey have always been so helpful and taken into account my neuro difficulties and my minimal broadband access for my carers to keep the costs down. I was told that I couldn't ...
I received my new EE router yesterday, plugged in and connected all devices. All was well but then my devices disconnected themselves and my EE router disappeared from available WIFI options. My old BT hub WAS visible, despite being boxed up ready to...
Hi,I have been without BT broadband since 7th of December various cabinet issues. So I thought I would try Three 5g broadband and took out a mobile £10 sim only as it was on offer it’s a 30 day trial and I have decided that I don’t get a stable enoug...
