Hello,
We had to amend the BT bill to my Dad's name (he's 86 years old) as his partner passed away in Dec 23 - we did this at the start of 2024 but the caller said to me that we had to move him to a digital contract / line and wouldn't be any trouble (it was) and all households would need to do this, he's now with EE - I felt completely hood winked into this and did complain afterwards but nothing could be changed. Especially as it has become apparent that he is tied into years for the contract - something we would not of done as we knew Dad would need to sell the house due to his partner dying.
The house is now potentially sold and he will be moving out at the end of April, not sure where to yet but definitely a retirement home where he won't need a landline or wifi.
I am aware there are cancellation fees and bearing in mind his new contract was roughly a year ago, I'm guessing it's going to be high. Has anyone had any experience of how to get the leaving fee reduced / cancelled?
Many thanks, Helen
