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How to view/access more than 1 Broadband/landline a/c on EE

AustRJ
Explorer

I have 3 accounts (Broadband & Landline) across 3 separate domestic properties. I have recently moved to EE as the BT contracts have renewed and BT is transferring all its domestic business to EE. On the MY BT portal, I could easily switch between the 3 accounts to see bills, order new products etc. However, I can currently only 'see' the account for 1 property on the EE portal. I do get 3 separate monthly emails telling me when a new bill is available but when I follow the link in the emails I am always taken to the same account, and can therefore only see the bills etc for 1 property. Is it possible to switch between accounts on the EE portal, as you could with MY BT? If so...where have they hidden it?!

4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

You should be able to link all 3 BB contracts to 1 EE a/c & get a single bill (& payment) for them all.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
AustRJ
Explorer

Thanks. I am not wanting all 3 accounts on a single bill. Rather, 1 bill for each a/c....but I want to be able to see/access all of these accounts/bills. Currently I receive a monthly email (to the same email address) telling me a new bill has been issued on each account ....but I can only see the bill for 1 account when I log into EE. I want to be able to switch accounts and see all 3 bills; as I used to be able to do in My BT. 

XRaySpeX
EE Community Star
EE Community Star

I'll take back about getting 1 bill. You should get a bill for each. 

I have 2 BB accounts with EE at the mo'. I can only see the latest, New EE BB, in the app. But online I see "Manage your BB" for each but it's failing with browser errors on both. I'll come back when I've sorted that. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
XRaySpeX
EE Community Star
EE Community Star

Sorted my issue!

Yes, I am able to see both bills separately from my online EE a/c under Manage > Plans & Subs > Manage your BB x 2; 1 for each BB. In my case the bills are in totally in diff formats as I have 1 x New EE BB & 1 x legacy EE BB.

If however I navigate to the more obvious Bills & Payments I only see 1 bill, for the New EE BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP