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Nothing but problems. Why is it when you have a problem with your broadband and

57AP
Visitor

‎08-03-2025 10:44 PM

Why is it that when you have a broadband issue and open reach need to send an engineer. EE think that a 10 day wait is OK. No Internet, phone, sky etc. No urgency in their actions. Is this their idea of customer service?

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎08-03-2025 11:38 PM - edited ‎08-03-2025 11:39 PM

It's not EE's thinking; it's OR's availability & scheduling.

Ask EE for some free data if you have their mobile or for a mobile router to tide you over. Always good idea to have 1 already as a fall-back in such situations.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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