Nothing but problems. Why is it when you have a problem with your broadband and

57AP · ‎08-03-2025

Why is it that when you have a broadband issue and open reach need to send an engineer. EE think that a 10 day wait is OK. No Internet, phone, sky etc. No urgency in their actions. Is this their idea of customer service?

XRaySpeX · ‎08-03-2025

It's not EE's thinking; it's OR's availability & scheduling.

Ask EE for some free data if you have their mobile or for a mobile router to tide you over. Always good idea to have 1 already as a fall-back in such situations.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jnorris235 · ‎25-03-2025

There really is no way to do anything once theyve asked OR. Our OR engineer came from 200 miles away and had no idea of the local layout, where the fibre cabinet was or anything. Now nothing happening for 8 days so far. Any other broadband supplier have access to OR or are they all the same?

XRaySpeX · ‎25-03-2025

@Jnorris235 : All the same! OR must show no bias towards any ISPs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP