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Open reach reachable?

Jnorris235
Investigator
Investigator

‎25-03-2025 03:57 PM

Fault on the line a week ago. Engineer left saying it was ivy up a pole but our fibre comes underground. Now I hear nothing for over a week. EE say they can do nothing. Is this true?

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XRaySpeX
EE Community Star
EE Community Star

‎25-03-2025 04:03 PM

You have no contract with OR. You must deal through EE to book another appointment. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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