Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have just switched from BT FTTC to EE 1G full fibre. My 3 Smart wifi extenders to not appear on Hub manager (192.168.1.254) or the network tree on the app, despite the fact I installed them through the App. Customer service no help.
I currently have a 900mbps package and use a SH Pro router instead of the SH Plus router I was provided.I am getting bizarre speed test results as below, is this just because certain sites don't work properly?
HelloI wanted to know if you can get an extra Smart WiFi Pro box free of charge.Just ordered the 1.6Gbs broadband. The Smart Hub Pro will be in the lounge and the Smart WiFi Pro will go upstairs in the main bedroom.I would like to get a 2nd WiFi Pro ...
I've recently switched to ee Broadband. All my home devices have connected with no issues, other than my laptop. It's not showing as an available network, so assume its the hidden network option. When entering the SSID Name and Password it still will...
Moved from BT and can't stand the app or inability to manage my own router.I've got the WiFi 7 extenders too and they are flakey at best. I'm having issues where I'm having to create firewall rules for my Xbox to get around the NAT issues but because...
Just transferred from BT. Fibre being installed next week. Had email today to set up the hub. But instructions say to connect to EE modem which I don't have. Is this an example of what I can expect in the future?
We switched from BT broadband and a Sky TV package September 2024, super fast 700gb. Nothing but trouble since then, I am not technically savvy with IT or internet etc and have elderly parents with less knowledge than me! It has been and continues to...
I cannot add my broadband account to MyEE - I can access the old broadband account interface with the "SET UP YOUR HOME BROADBAND ACCOUNT" option. I click on this and try to set up, but every time I get "Something's gone wrong at our end, please try ...
I am due to move from a FTTC BT plan to a FTTP EE 900Mbps plan on 28th Jan 2025. I have elected to get the EE Smart Hub Pro and EE Smart Wi-fi Pro for which I am pay an additional £10 pm plus a phone service retaining my existing number.My current se...
