Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I currently have the EE smart router from 2023, together with a set of the white mesh discs. I couldn’t get a definitive answer from EE technical as to whether the discs would work with the latest router. The best they could offer was that they might...
I have just recently changed to EE and my installation isn’t due until the 14th so no active broadband but says on my app that my bill is due on the 9th of this month. Is this now it works. Paying for something i don’t have installed yet? Tia
Hi there Until recently I have had smart bulbs working with my Amazon Alexa. They suddenly stopped working and I can't get them connected. I read that I can split the bands so I can fix the problem and I have managed to find how to do it but I'm worr...
I placed an order today to move from BT broadband to EE broadband and I am worried I will loose access to three btinternet email addresses I have or will be reduced to just web access. Is this the case or can these email addresses be kept active and ...
Service went down at 5 am today and in spite of three deadlines from EE when service would be restored we are still waiting.Very poor service and no opportunity to speak to anyone. Shame I can't tell Kevin Bacon what I think of his service.Consequent...
How can I turn my parental controls off
Hi,I have had EE full fibre for a few months now. From day one with a UCG Max router and it had been working without a hitch. The issue is I need to access some IPV6 sites for work stuff and upon going to this link: https://test-ipv6.com/It seems I a...
So I have wifi controls set up so the devices turn off at night time and come back on in the morning.All well and good until the children disconnect their devices then reconnect and it then re adds it as a new device! Meaning they are no longer in a ...
I have received my Smart Hub Plus today, having been persuaded to move from BT Broadband to EE Broadband for the benefits of Wifi 6.I have set up port forwarding in exactly the same way as I had it configured in my BT Smart Hub, to allow RDP access t...
Just installed the smart hub pro few days ago. Paying extra but no difference. Also for day been trying to set up the WiFi pro extender and no joy. Absolutely dreadful waste of time company. I’ll be cancelling all my products. This topic is a warning...
