Broadband & Landline

Post here to ask/answer questions around home broadband and landline

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

NTE5_fl NTE5_all_2 Capture.JPG Capture2.JPG
XRaySpeX by EE Community Star
  • 44157 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85471 Views
  • 11 replies
  • 12 Helpful

Broadband

Hi  I use to be with bt and have been moved to ee , with bt broadband I had 3 discs which I could put in different rooms to give good wifi  but now I am with ee I can’t get a signal in my conservatory like I could with bt and now my security camera s...

trevw by Investigator
  • 418 Views
  • 4 replies
  • 0 Helpful

EE app WiFi controls again.

 Right so like a load of people in here, some if not all are still having issues with the EE app broadband controls. I’ve updated the app today and it’s still so broken. Surly we have some rights to cancel free of charge as it’s part of the package w...

IMG_0189.jpeg
TuckerUK by Established Contributor
  • 327 Views
  • 1 replies
  • 1 Helpful

New router not activated

I’ve been with EE for a few years and recently upgraded my broadband. was sent a new router, set up a date for someone to come and activate and he didn’t show. This was jan16th I have been chasing this since and today I get a text message stating the...

Emna1511 by Investigator
  • 1390 Views
  • 9 replies
  • 0 Helpful

Sign up

Hi, signed up to broadband and tv and I’m due to have it fitted next week. I’ve had a letter saying to activate my account on this ee app but can’t see anything?? I’ve signed in but access things like track my order or set up my free Netflix? 

EE Broadband delay

I’m having the same issues with activation on my new account. The engineer who installed my otn said that there was an issue on the EE Side as there was nothing wrong with my new full fibre  line into the house. My app has a messsge saying that they ...

Kylab1966 by Investigator
  • 362 Views
  • 1 replies
  • 0 Helpful

Technical problems

I used to be a BT customer, however switched to EE in October 23. Had no problems with EE until now. My router is connected however on my mobile the WiFi just shows as " connected without internet" I have a set up direct debit with EE so why they not...

Jm951 by Explorer
  • 341 Views
  • 4 replies
  • 0 Helpful

Smart hub plus

Have just changed over to EE.  Can someone tell me how to brighten the light on the front of my smart hub plus.  Thanks.