Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Shocking service

Garreed
Explorer

‎24-03-2025 08:20 PM

So I've had a fault with my ee broadband... Narrowed it down to faulty mastersocket in the house. Ee booked 5 engineers over 2weeks and non have come out. Either cancelled by ee or openreach with zero notification. Shocking customer service literally do not care! 

0 Helpful
4 REPLIES 4
Northerner
EE Community Star
EE Community Star

‎24-03-2025 08:49 PM

Hi @Garreed 

You can make a complaint here:

https://ee.co.uk/help/contact-ee/complaint

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎24-03-2025 09:24 PM

@Garreed : If the master socket is faulty use the test socket.

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Reboot the router & plug it into the test socket using a DSL dangly micro-filter. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Garreed
Explorer
In response to XRaySpeX

‎24-03-2025 10:24 PM

I took face plate off at ee request and plug the router into micro filter straight into the back socket. Still drops connection. Ee tech said the whole thing needs replacing but don't seem that bothered getting an engineer out . 😡😡

0 Helpful
Christopher_G
EE Community Support Team
In response to Garreed

‎26-03-2025 12:15 PM

Hi @Garreed 

Welcome to the community.

Did you open a complaint using the link that @Northerner posted? If you do that, our complaints team will be able to look into this further and contact you to discuss what has happened with these scheduled engineer visits.

Chris