Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please can you let me have my order Ref. No, created on the 15th June, 2024, 5:57 pm so I can track my order,. I have been into your Link and see my BT Journeys have been completed. This is URGENT AS I ONLY HAVE 4 DAYS LEFT TO DO THIS. Veronica [Mod...
My Cable going from the manholes in the street to the socket in the house , on o the driveway without any protection is something like 10m long , it can be cut, anyone can damage it is normal?
Just switched from BT to EE and had the router position moved to the middle of the bungalow to ensure better coverage as BT was at the rear. The signal hasn’t improved - is the EE router 360 degree or 180 degree?
My broadband hasn't been working since 2 pm yesterday. After two hours of waiting I texted EE and asked for Advisor. During video chat we have checked everything what was to check, router still was flashing with aqua light, so I've booked an engineer...
We have had ee smart hub, the hybrid and thee smart extenders in our church centre. One extended is LAN wired and working well and when you look at the app it is Ethernet connected. However we have two more and I have taken a LAN wire and used a spl...
hi i am being asked every day to change my password in ee app i dont know why is it because i use a vpn or is it because i have my own router this has been happening for last 7 days sometimes its happening twice a day
With the EE package,how do you sign up to the TV Extras(Netflix(Basic),NOW Entertainment Bundled and Discovery Basic?Is there a link or email,telling you how to do this?
Since receiving a Smart Hub Plus (SH31B) I am unable to use the smart wifi controls in the app. The option is not displayed. This is using Android with app version 5.36.0 via a Samsung Galaxy S24.Has anyone else experienced such issue with the app? N...
Hey all, I have just got my first EE product after always being a Vodafone loyalist...I bought the EE super fast home broadband but when I try to link it to the My EE account, either online or on the app it always gives me the same error. It gives me...
Moved form BT FTTP where we already had digital phone with BT handsets.now on EE with Smart Hub Plus and the same BT phones paired to the hub.digital phone keeps dropping out.When in the “broken” state I can get the dial tone, dial a number and it ap...
